Student Accounts Collections Representative

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the "Quick Apply" page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume/CV." This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).

• Tuition discounts for doctoral programs (employee only).

• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.

• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday

• Friday), and winter break (Dec. 23 - Jan. 1).

• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.

• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Student Accounts Collections Representative

Division: Student Experience

Evaluation Group: Staff

FLSA Status: Non-Exempt

Reports To: Director, Student Accounts

Positions Supervised: N/A

Job Summary

The student accounts collections representative focuses on the collections' efforts for both in-school and out-of-school student accounts with a past due balance. This position is directly responsible for initiating targeted efforts towards collecting and servicing out-of-school students. The student accounts collections representative also maintains records and reconciles transactions, specifically focusing on student accounts receivable.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Processes billing statements for students with a past due balance

• Responsible for daily outreach efforts to collect past due balances and address inbound inquiries

• Reviews transactions to ensure compliance with University policies, procedures, and administrative requirements

• Receives and processes University monies, including cash, checks, credit card, and electronic funds transactions; codes and posts transactions accurately and in a timely manner

• Initiates concentrated efforts towards collecting and servicing out-of-school students with their account balances

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

• Models, supports, and holds others accountable to the University's values

• Provides customer support for people with questions, concerns, or problems related to particular accounting functions or regulations

Communication, Teamwork, and Collaboration

• Reconciles transactions by notifying departments of any known discrepancies and providing balanced records

• Works with collections agencies and collections manager to reconcile student accounts and agency records

• Provides assistance to Student Accounts staff as needed

Job may require other duties as assigned.

Required Qualifications

• An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor's degree

• Minimum of 2 years related professional experience

Knowledge, Skills, and Abilities

• May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures

• Excellent analytical and organizational skills

• Ability to create and assess financial aid packages and calculations

• Ability to coordinate with other departments

• Strong written, verbal, and interpersonal skills

• Ability to facilitate meetings with students and families

• Strong professional integrity and ability to maintain strict confidentiality

• Ability to use good judgment, think critically, and multi-task

• Knowledge of general office software, particularly Microsoft Office Suite and financial aid proprietary applications

Work Environment

• Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

• General office setting

• Non-Standard Flex

• Occasional weekend and evening work as needed

Physical Abilities

• The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily

• Ability to sit for extended periods of time

• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.