Student Accounts Clerk

Job Title: Student Accounts Clerk

Reports To: Student Account Manager

Position Type: Full-Time, 12-Month

FLSA Status: Salaried, Exempt

Remote Work: Unavailable

OVERVIEW: Under general supervision, the Student Accounts Clerk will provide administrative support for the Business Office including answering phones and assisting with walk in clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs cashiering and refunding functions for student accounts.

• Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations.

• Provide quality customer service to all customers, co-workers, students, faculty, and staff.

• Receipt student account monies on a daily basis with quality customer service and professionalism.

• Receipting and reconciling credit cards and online payments daily.

• Process, print and mail student account statements.

• Maintain knowledge of legal collection guidelines and student privacy act.

• Post on-campus transactions to student accounts.

• Post scholarship transactions to student accounts.

• Post Financial Aid awards to student accounts.

• Process refund report for Pell, SEOG, student loan or general refunds due to change of schedules.

• Set up charges/refunds each semester before enrollment starts.

• Maintain charge/refund and misc. charge tables in Campus Anyware.

• Process Add/Drop Forms on a daily basis.

• Process all third-party billings, including Florida Prepaid.

• Monitor delinquent report, make calls and send notices on a monthly basis.

• Transfer of in-house collections to collection company as needed.

• Process write-offs as needed.

• Process 1098T forms each year, and file with government.

• Receipt monthly collections payments and reconcile collections accounts.

• Finalization of student bills each semester.

• Flushing of students not finalized each semester.

• Distribute student refund checks.

• Assist with the preparation of yearly audit.

• Meet attendance expectations as required for position.

• Answer calls and route calls as needed to ensure that client receives accurate information.

• Respond to emails sent by parents and/or students.

• Monitor, order and maintain an adequate amount of office supplies.

• Assist student workers as needed with day-to-day duties.

• Process returned mail.

• Other duties as assigned or as become evident.

COMPETENCIES:

• Ability to read and comprehend basic instructions while carrying out those functions received in written, oral and schedule form.

• Ability to effectively respond to both internal and external stakeholders.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.

• Ability to pay attention to detail.

• Ability to utilize good interpersonal communication skills.

• Ability to remain professional at all times during stressful situations.

• Ability to work independently and in teams.

• Ability to prioritize and organize work to meet deadlines.

• Ability to follow confidential procedures.

• Ability to operate office equipment.

COMPUTER SKILLS:

• Proficient ability to use Microsoft Office software to include Excel, Access, Word, and Outlook.

• Proficient ability to use Business Office databases and software, including but not limited to Campus Anyware, MIP, and Nelnet.

• Ability to use electronic mail software to include Microsoft Outlook.

• Ability to use multiple internet browsers.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit a normal seating position for extended periods of time.

• While performing the duties of this job, the employee is regularly required to reach by extending hand(s) or arm(s) in any direction.

• While performing the duties of this job, the employee is regularly required to spend a considerable amount of time using their hands to write, handle, control, or feel objects.

VISION REQUIREMENTS:

• Ability to see within normal parameters.

WORK ENVIRONMENT:

• This position works in an environment with a moderate noise level and interruptions.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

EDUCATION, EXPERIENCE, and TRAINING:

• High School Diploma or General Education Degree (GED) and a minimum of 2 years of related experience. Associates Degree preferred.

Please complete the online application for employment found at http://www.sa.edu/about-us/emplovment-opportunities.

St. Andrews is a member of the Association of Presbyterian Colleges and Universities and an Affirmative Action/Equal Opportunity employer. www.sa.edu