Student Accounts Associate

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.

• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.

• Review information and double-check all fields containing information that the system parsed - the software is intelligent, but you need to verify that the data is accurate.

• In the "My Experience" section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Associate Director of Student Accounts, the Student Accounts Associate is responsible for performing basic professional functions using established policies, procedures, precedents and guidelines. This position organizes and processes receipts received over the counter, by mail, online and from other departments on campus and assists with various accounts reconciliations. The Student Accounts Associate makes difficult and complex determinations requiring a comprehensive knowledge of MSU department and related rules; communicates financial information professionally and respectfully while helping students and parents understand their financial accountability using independent judgment while managing and sharing confidential information.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Management of departmental deposits, including updates to the content, ensuring that key information is available to enter cash receipts directly to Workday financial system via a manual journal entry.

• Guarantees proper accountability of all daily receipts for accurate balancing and reconciliation of deposits.

• Processes and settles checks using Remote Deposit via banking services Software equipment.

• Consults with the Associate and/or Director of Student Accounts concerning progress on assignments, to resolve problems and ensure payments are applied timely and accurately.

• Assists the Financial Analyst with reconciliations of assigned accounts between Banner, Workday and the bank; assists with credit card settlements and/or disputes.

• Exports cashiering session from Banner for processing of various reconciliations.

• Maintains cash control records for application fees, tuition deposits accounts using TouchNet and Banner reporting functionality.

• Manages customer transactions received over the counter, by mail, online and from other departments on campus according to the office of Student Accounts (OSA) and MSU policies.

• Maintains interdepartmental, non-student related, cash applications that are related directly to an account on the General Ledger (any miscellaneous amounts).

• Establishes liaison and maintains cooperative working relationships with other staff or organizations that relate to or impact an assigned responsibility such as analyzing, posting and resolving all payments using the online banking statement to ensure accuracy.

• Works with Residential Life to ensure deposits are either released or forfeited; thus, confirming students are attending and moving onto campus or decided not to attend and classes need to be dropped.

• Closes cash drawer tallying receipts, resolving discrepancies, and preparing and maintaining various records, reports and files of transaction data.

• Assists in the creation and/or use of current system reports for TouchNet, Banner, Workday, and Parking to be compared to bank statement.

• Maintains essential records and files, stores and manages reports in Finance Groupshare folder.

• Resolves student account returns of Erefunds ensuring balances are accurate using established policies and guidelines; using TouchNet; enter a comment on Banner form TGACOMC as to the reason.

• Oversees and maintains control accounts for designated funds such as the Chapin Loan.

• Performs other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Bachelor's Degree in Accounting, Finance, or related business discipline.

• Minimum of two years of experience in student accounts.

• Experience in Banner student accounts receivable as it relates to cash handling, reconciling financial records, payment gateways, collections, fiscal counseling, data entry and analysis.

• Excellent communication, strong listening, problem analysis and solving skills.

• Organizational abilities with an attention to detail.

• Ability to occasionally work outside of normal office hours, work evenings and/or weekends in the performance of assigned responsibilities.

PREFERRED:

• Extensive computer/software knowledge as it relates to higher education systems especially with Banner, TouchNet and Workday.

• Adaptability to work alone or within a team; stress tolerance and resilience when responding to challenging customers; ability to work in a fast-paced environment.

• Ability to manage a high-volume workload within a deadline driven environment.

• Strong organizational skills using spreadsheets, the ability to creatively problem solve, to multi-task and prioritize projects.

• Strong working knowledge of basic accounting principles and techniques.

• NOTE: This is a Civil Service position. As required by the State of New Jersey, in order to be certified to the position and attain permanent status in title, candidates are required to successfully serve a 4-Month Working Test Period.

SALARY RANGE: P21: $60,062.18 - $85,033.04 *NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to step four $68,385.80.

NJ SAME Applicants

This position is a non-competitive, unclassified posting and complies with the NJ SAME Program. If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references should also be sent to: same@montclair.edu and hrcompliance@montclair.edu

For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml, email: SAME@csc.nj.gov, or call CSC at: 833-691-0404.

In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (other than faculty who are exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants who have a concern with meeting this requirement should discuss with Human Resources if the position for which they have applied is eligible for an exemption from this requirement.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Department

Student Accounts/Manager

Position Type

Support

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at

www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/