Student Accounts Associate, Insurance/Payment Plan

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.

• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.

• Review information and double-check all fields containing information that the system parsed - the software is intelligent, but you need to verify that the data is accurate.

• In the "My Experience" section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Supervisor of Student Accounts, the Student Accounts Associate, Insurance, Payment Plan is responsible for a significant case load within the department's insurance and payment plan processing. This position establishes procedural documents regarding issues and concerns encountered in the course of duties and provide recommendations for resolution.

The Student Accounts Associate interacts with traditional students, parents and the University community on a daily basis and understands department and University rules, performing basic professional functions using established policies, procedures, regulations, precedents, and guidelines. Establishes and maintains cooperative working relationships with other offices or organizations whose functions affect assigned responsibilities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serve as the TouchNet liaison, and oversee third party student payment plans to ensure contract amounts are accurate and ensure payments are made by the established deadline.

• Stay up to date on all third-party upgrades to ensure payment plan functionality is used at it optimum.

• Efficiently work with the current health insurance provider to ensure student enrollment and billing is accurate; prepare various communications, time schedule for mailing, and reconciling totals.

• Direct contact for IT to provide reports which are uploaded to the insurance provider.

• Responsible for student outreach regarding health insurance enrollment protocols.

• Maintain accurate adjustments and settlement of the student insurance waivers and enrollment application as compared to third party partner and People Soft FMS amounts.

• Provide instructions for the completion of insurance forms; review documents for totality and accuracy; provide information required for transactions.

• Update various Banner forms at the beginning of each term to ensure proper data will be visible to our student and community via NEST, Student Self-Service and or Native Internet Banner as it relates to deposits, payments and reporting.

• Work with MSU Health Center to ensure student information is transmitted to Pyramid (MSU Health Center third party software).

• Has cross-trained knowledge of all Banner forms as it relates to certifying the precise processing of semester invoices; this includes but not limited to Registrar, Financial Aid, Advising and Admissions.

• Accurately maintain late fees, holds and administer other minor maintenance to a student's account.

• Compose correspondence which may be reviewed by a supervisory official in accordance with established procedures of departmental correspondence. Maintain current knowledge of procedures within the student service areas and the ability to comprehend established department/university routines and apply them to specific cases in accordance with recognized policy, federal and state regulations.

• Apply principles, federal and/or state laws and regulations in the course of official duties.

• Handle and resolve customer complaints and respond to inquiries via phone, email and/or in person; Identify and escalate priority issues to department Office Manager; follow up customer calls where necessary.

• Perform other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Bachelor's degree from accredited college or university.

• Minimum of two years of experience in the Office of Student Accounts or related professional higher education experience in different aspects of administration, customer service and business practices.

• Established experience in Banner student accounts receivable.

• Ability to work in a fast-paced environment.

• Ability to communicate financial information in a professional and courteous manner.

• Knowledge of department and University rules, performing basic professional functions using established policies, procedures, regulations, precedents, and guidelines.

PREFERRED:

• Previous professional experience working with students at a higher education institution.

• Computer/software knowledge of Touchnet and Workday as it relates to higher education systems.

• Organizational abilities with an attention to detail; adaptability to work alone or within a team.

• Knowledge of bookkeeping methods, procedures, and strategies including calculation of percentages and fees, posting and balancing of accounts.

• Excellent communication, strong listening, problem analysis and solving skills; in order to effectively interact with staff, students, parents, and other related parties.

• Knowledge of the methods and techniques used to locate and analyze information using various customer service techniques.

• Working knowledge of semester billing, processing loan checks, applying outside scholarships and student waivers.

• NOTE: This is a Civil Service position. As required by the State of New Jersey, in order to be certified to the position and attain permanent status in title, candidates are required to successfully serve a 4-Month Working Test Period.

SALARY RANGE: P21: $60,062.18 - $85,033.04 *NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to step four, $68,385.80.

NJ SAME Applicants

This position is a non-competitive, unclassified posting and complies with the NJ SAME Program. If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references should also be sent to: same@montclair.edu and hrcompliance@montclair.edu

For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml, email: SAME@csc.nj.gov, or call CSC at: 833-691-0404.

In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (other than faculty who are exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants who have a concern with meeting this requirement should discuss with Human Resources if the position for which they have applied is eligible for an exemption from this requirement.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Department

Student Accounts

Position Type

Support

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at

www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/