Student Account Specialist

The Student Account Specialist provides administrative support to the student financial services team as well as assisting students and their families to understand their semester bill, payment options and the like.

About The University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.

Responsibilities

• Process refunds to parents and students; must maintain knowledge of federal regulations as they pertain to Federal Title IV refunds.

• Carry out daily accounts receivable posting functions to include student payments; wire transactions and Admissions deposits etc.

• Assists with the generation of semester billing.

• Maintain third-party billing.

• Post scholarships and waivers in student system as needed.

• Review University leave of absences and withdrawals and update student account when necessary.

• Work closely with Financial Aid staff on a wide variety of matters related to student accounts.

• Investigate and resolve account problems, referring unusual situations to supervisor as necessary.

• Perform various collections-related tasks for active students, contacting students with overdue accounts; clearing students for registration and graduation.

• Perform other related duties as necessary.

Qualifications

Associate's degree in accounting or other appropriate discipline, plus three to four years of relevant work experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

• Working knowledge of accounts receivable/cashiering in a University setting. Demonstrated ability to use this knowledge clearly and concisely to solve routine as well as complex issues and problems.

• Clear and concise oral and written communication skills, problem solving skills, and demonstrated ability to handle adverse situations with tact and diplomacy.

• Excellent customer service, organizational skills and technical skills to multitask and work under deadlines.

• Strong team player with ability to work in diverse environment.

• Demonstrated ability to work independently, take initiative while maintaining the highest level of confidentiality.

• Ability to use standard office equipment including PC, phone, copier, scanner, fax, calculator.

• Computer skills in the use of Microsoft Office.

• BANNER knowledge desirable.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.