Student Account Specialist - Suny Old Westbury

About SUNY Old Westbury:

The State University of New York at Old Westbury is a dynamic and diverse public liberal arts college that fosters academic excellence through close interaction among students, faculty and staff. Old Westbury weaves the values of integrity, community engagement, and global citizenship into the fabric of its academic programs and campus life. In an environment that cultivates critical thinking, empathy, creativity and intercultural understanding, we endeavor to stimulate a passion for learning and a commitment to building a more just and sustainable world. The University is a community of students, teachers, staff, and alumni bound together in mutual support, respect, and dedication to the Mission.

SUNY Old Westbury serves large populations of underrepresented, first-generation, and non-traditional students. Candidates with experience working with a similar student body, and a demonstrated commitment to supporting these populations, are strongly encouraged to apply.

Since its foundation in 1965, SUNY Old Westbury has been committed to social justice, diversity, and the empowerment of traditionally underserved populations. The University serves a large proportion of non-traditional students and has earned the prestigious Higher Education Excellence in Diversity Award from Insight into Diversity magazine for six consecutive years.

Located on a 604-acre campus on Long Island, Nassau County, about 40 miles from New York City, SUNY Old Westbury comprises four Schools (Education, Business, Arts and Sciences and Professional Studies) with total enrollment of 4400 students. For more details about the SUNY Old Westbury, please refer to our website at www.oldwestbury.edu.

Job Description:

As a member of the Office of the Bursar, this position supports the Student Solutions Center and will provide student focused support to all SUNY Old Westbury students and their families in a fast paced, collaborative, and supportive environment via in-person, telephone, and email interactions. This position will be responsible for answering student and family questions, facilitating transactions, resolving issues, offering guidance, and advocating on behalf of students to other campus offices.

The Office of the Bursar coordinates the billing process, handles all payments made toward students' accounts, manages the payment plan, disburses financial aid payments, processes all refunds from over-payments, calculates refunds due to withdrawals, processes past due notices, assigns delinquent accounts to New York State Attorney General's Office, and performs other miscellaneous financial functions. The Student Account Specialist reports to the Bursar and the Associate Bursar.

Responsibilities include but are not limited to:

• Review and identify student accounts in a delinquent status. Process communication notices to students and maintain accurate lists for assignment.

• Assign delinquent student accounts to the New York State Attorney General's Office, includes research and response as needed.

• Process and record payments received from the Office of the New York State Attorney General. Review monthly AG File and update student accounts as needed.

• Process and record payments received for students' accounts in Banner.

• Close-out and reconcile daily cash drawer.

• Assist with processing student refunds during peak periods.

• Review accounts and outreach to payees for outstanding checks.

• Provide excellent customer service to students, University offices, and outside agencies.

• Answer office telephone and respond to students' emails.

• Maintain compliance with federal, state, and SUNY policies and procedures.

• Assist students at the Bursar/Student Solutions Center counter.

• This position will require evening and/or weekend hours, as required.

• Other duties as assigned.

Requirements:

Minimum Qualifications:

• A minimum of a Bachelor's degree from an accredited college or university. In lieu of a Bachelor's degree, we will consider an Associate's degree and two (2) additional years of professional related work experience.

• Two (2) years of professional experience in a business, finance, or accounting office.

• Strong interpersonal, oral and written communication skills and ability to listen.

• Ability to work independently and as a part of team.

• Ability to work a flexible schedule during peak periods, including evening and/or weekend hours.

• Ability to display and execute good customer service skills.

• Excellent time management skills and the ability to prioritize work.

• Strong organizational skills with the ability to multi-task.

• Detailed oriented and strong problem-solving skills.

• Experience working with a culturally diverse population.

Preferred Qualifications:

• Bachelor's degree from an accredited college or university.

• Two (2) years of professional experience in a business, finance, accounting or higher education office. Experience to include billing, daily reconciliation of monetary transactions, including credit card transactions and third party vendors, monitoring electronic payment transactions and interfacing and servicing customers regarding the above.

• Working knowledge of Microsoft Word, Microsoft Outlook, and Excel.

• Bilingual: English and Spanish.

Additional Information:

Salary Range: $49,261.00 - $50,000.00 plus location pay $3,400.00

Comprehensive Benefits: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-Jan-2024.pdf

The successful candidate must be authorized to work in the United States.

The State University of New York at Old Westbury is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you require an accommodation for a disability in order to participate in the selection process, please contact the Office of Human Resources/Affirmative Action located in the Campus Center, Room I-211 or by calling (516) 876-3179.

The Annual Security and Fire Report is filed as required by federal law. The purpose of this report is to provide faculty, staff and students with campus safety information, including crime statistics and safety policies and procedures. The report contains information regarding security and personal safety, including topics such as crime prevention, fire safety, crime reporting policies, disciplinary procedures and other matters of importance related to security and safety on campus. The report also contains information about crime statistics for the previous three calendar years. You can obtain a copy of this report by contacting the University Police Department (516) 876-3333 or by downloading a copy.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Position Type: Professional

Official Budget Title: Staff Assistant

Campus Title: Student Account Specialist

Department: Office of the Bursar

FTE: Full-time

Negotiating Unit: UUP

Salary Grade: SL-2

FLSA Status: Exempt

Application Instructions:

Please submit the following online at https://oldwestbury.interviewexchange.com:

• cover letter,
• resume,
• contact information (name, email address and telephone number) for three (3) references, and
• a fully completed Old Westbury employment application (available during the online application process).

Only applications submitted online will be considered.

Internal and external search to occur simultaneously.

CLOSING DATE FOR RECEIPT OF APPLICATIONS: July 22, 2024

VISA sponsorship is not available for this position.

We encourage protected veterans, individuals with disabilities, women and minorities to apply.

Employment in this position will be contingent on the College's verification of credentials and any other information required by federal or state law, and SUNY Old Westbury polices, including the completion of pre-employment screening.