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Student Account Representative

Expired Job

Strayer Education, Inc. Herndon , VA 20171

Posted 3 months ago

JACK WELCH MANAGEMENT INSTITUTE - Recently named the number one most influential education brand on LinkedIn and one of the top business schools to watch in 2016, The Jack Welch Management Institute transforms the lives of its students by giving them the tools to become better leaders, build great teams and help their organizations win. The program has also been named one of the Top 25 Online MBA Programs two years in a row by the Princeton Review (2017 & 2018) for its excellence in five areas of selection criteria: academics, selectivity, faculty, technical platforms, and career outcomes.

The Jack Welch Management Institute seeks enthusiastic, polished, and professional individuals to join an all-star team.

The student account representative monitors student accounts and takes appropriate measures to ensure timely collections of student receivables, reviews and explains funding options with current and prospective students, and assists students with the registration process and account inquiries.

hours include shifts with 9am to 6pm and 11am to 8pm, plus rotating Saturdays, typically 9 am to 1pm (occasionally until 3pm)

  • Reviews and inputs third party contract authorization documentation to ensure all information is complete for billing purposes.

  • Ensures accuracy and completeness of student payment plans.

  • Assists students electing to use financial aid with the appropriate application process and conducts on-going follow-up with students and/or Corporate's Student Financial Services to resolve issues which could result in disbursement delays.

  • Acts as a point of contact to handle student account inquiries and follows-up with all received emails and voicemails within two business days.

  • Oversees file organization and data base maintenance.

  • Processes student payments received at the campus and assist with the daily reconciliation process.

  • Monitors student accounts and communicates with students to resolve outstanding balances.

  • Timely assistance and completion of student registrations in compliance with established University policy.

  • Monitors policy compliance in accordance with Strayer University, State, and Federal rules and regulations.

  • Ensures that the University's established Mission and Standards of Ethical Conduct are fully upheld.


  • An Associate's degree in Business or Accounting or related field is required. A Bachelor's degree is preferred.

Certificates, licenses and registrations:

  • None

Work Experience:

  • Two years of business experience (bookkeeping/data entry/collections) is required.


  • Must be committed to providing a high-level of customer service and possess excellent interpersonal skills.

  • Possess the ability to work independently and be detail-oriented.

  • Excellent problem-solving skills with the ability to effectively perform in a fast paced environment.

  • Demonstrated knowledge of accounting, collections, and financial aid processes.

  • Proficiency in MS Office Suite (Excel, Outlook, PowerPoint, Word, etc.)

  • Must possess excellent oral and written communication skills.

A credit check will be conducted on applicants for particular job categories, such as Student Financial Services and Student Services positions, in accordance with applicable law. An offer of employment for a position that requires a credit check will be made contingent upon Strayer's receipt of a satisfactory credit report.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at

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Student Account Representative

Expired Job

Strayer Education, Inc.