Student Account Representative

BASIC REQUIREMENT(S):

• Must be a Christian and a member of a church that holds to Jesus Christ as Lord and Savior, believing in the New and Old Testaments of the Holy Bible.

GENERAL OBJECTIVES:

• Facilitate payment processing for various entities, including students, internet transactions, campus departments, and student employers.

• Provide exceptional customer service to students, parents, and the university community.

• Collaborate with students to oversee account management, assisting in the development of personalized payment plans for employer-billed, financial aid, or personal payments through installment notes.

• Administer the registration of students, ensuring the implementation of payment plans tailored to their specific circumstances.

• Supervise and uphold corporate billing and direct employer paid programs within the Cashier's Office.

• Collect, process, and organize all documentation and payments associated with students and corporations engaged in corporate billing or direct employer paid programs.

• Ensure timely disbursement of funding to participants for each enrolled semester.

• Monitor accounts to guarantee the proper collection of funds and maintain accurate financial records.

• Perform additional duties as directed by management.

QUALIFICATIONS:

• Proficiency in numerical operations, calculations, and percentages, demonstrating strong financial management expertise. Basic knowledge of accounting, including general ledger activities.

• Exceptional customer service skills with the ability to interact effectively with students, parents, collection agencies, and university personnel. Superior communication and conflict resolution abilities.

• Hands-on experience handling substantial sums of money accurately, with a preference for cash-teller experience.

• Effective coordination and managerial skills, capable of collaborating closely with the Registrar, Financial Aid, and other offices to accomplish various tasks.

• Advanced computer skills, including mastery of MS Office, specifically Ellucian Colleague experience. Proficient in 10-key, faxing, and managing multiple phone lines.

• Proven ability to multitask efficiently within tight deadlines.

• Inherent commitment to taking ownership of individual responsibilities and departmental activities. Capable of independently developing strategic goals with support from management.

• Bilingual proficiency (preferred but not required).

SPECIFIC RESPONSIBILITIES:

Student Accounts:

• Process payments received from students, third parties, and various income sources.

• Conduct audits of student accounts, ensuring compliance with established policies and making necessary adjustments.

• Assist in student registration, including the calculation and creation of installment notes.

• Work consistently with students to resolve outstanding balances, facilitating their eligibility for graduation.

• Manage the posting of scholarships, private loans, wire transfers, and manual transactions.

• Apply and remove charges, such as music fees, library fines, parking fees, etc.

• Provide support to upperclassmen housing students regarding account inquiries and payment processing.

• Monitor and contact students regarding past due balances and late payments.

• Develop and oversee individual and mass mailings, including reminders, letters, and promissory notes.

• Initiate contact and meetings with students to facilitate payments and establish payment agreements.

• Collaborate with multiple offices in the pursuit of accounts receivable.

• Monitor ACH reports and promptly address any check reversals initiated by the bank.

Corporate Billings:

• Generate custom reports to maintain accurate records of students receiving various employer education benefits, including Direct employer paid, VA 31, Texas Tomorrow Fund, Cohort, and Military or Tuition Assistance.

• Identify Direct Bill Students and ensure the availability of all necessary documentation for billing purposes.

• Collect, record, and process payments received from employers and other third parties.

• Oversee scholarship management to ensure alignment with office policies and procedures, verifying proper charges and credits throughout the semester.

• Ensure accurate billing and receipt of payments for all VA-related transactions.

• Act as a liaison between direct bill students, corporate representatives, and third-party billings for Dallas Baptist University.

• Manage and support students utilizing all military payment portals.

• Monitor and manage the DBU Employer email.

• Create and oversee mass mailings, including payment reminders, missing EPRA's, and LOC's.

WORK SCHEDULE:

This is a full-time position with regular office hours between 8:00 a.m.

• 5:00 p.m., Monday

• Friday

WORK LOCATION:

This position will work on the main campus, located at 3000 Mountain Creek Parkway, Dallas, TX 75211