Stroke Coordinator, Comprehensive Stroke Program

Rush University Medical Center Chicago , IL 60602

Posted 1 week ago

Rush University Medical Center is looking for a Stroke Program Coordinator. In this role you will be responsible for actively participating and leading (as appropriate) in the strategic planning process, organizing operational processes including clinical pathway(s), and actively facilitating support of the operations and administrative components of the stroke program. The Coordinator will be committed to meeting the needs of all customers (e.g. patients, their families, physicians, etc.). The Coordinator is accountable to the Medical Director of the Stroke Program and serves as liaison for the Stroke Program between physician specialists, primary and consulting physicians, medical center clinical and support personnel and the community. The Coordinator supports research, education and patient care including patient advocacy and compliance with regulatory requirements. The Coordinator will develop and/or support the successful accomplishment of the relevant sections of the strategic plan for the Stroke Program; standards for the provision of patient care, performance improvement initiatives and professional organization standards.

Principal Duties and Responsibilities:

  • Fosters the values and communicates and supports the mission, vision and objectives of RUMC

  • Manages stroke care services and works collaboratively with leaders of the Stroke Program

  • In collaboration with the leaders of the Stroke Program, develops business and operations plans

  • Develops, implements and monitors evidence-based standards of care for stroke patients

  • Ensures compliance with state and federal laws, accreditation, professional and regulatory agency standards and licensure requirements and with RUMC policies, procedures and protocols

  • Fosters the values and communicates and supports the mission, vision and objectives of RUMC

  • Coordinates and ensures effective communication and documentation across the continuum of care; between physician specialists, internists, the breadth of clinical and non-clinical support service providers and the patients and their families.

  • Establishes and attains challenging clinical, operations and quality performance goals.

  • Provides input to patient assessment processes and treatment care plans for the patient population and suggests/drafts revisions to or devises new policies and procedures that guide and support the provision of services.

  • Maintains constructive collegial relations and collaborates with other clinical/support service managers in cross-functional process improvement initiatives, facilitates open communication and problem solving to ensure the effective coordination and integration of services within and between units.

  • Functions as a positive, creative and effective leader, taking an active role in performance improvement activities and implementation of educational programs.

  • Assures that RUMC maintains a patient-centric focus by serving as a role model with consistent emphasis on patient and family relations, providing feedback regarding positive and negative customer comments and participating in customer satisfaction and clinical outcomes initiatives.

  • Supports a positive work climate, promotes appropriate education and fosters decisive, independent thinking.

  • Continuously invests in personal and professional growth, education and development and remains current on all matters relating to managing the Stroke Program.

  • Maintains all relevant employee mandatory competencies, training, etc. Quality/Stroke performance

  • Identifies, implements and coordinates all aspects of program development objective, business and marketing objectives

  • Supervises the direction and compliance of policy/procedure/protocol development, committee activities and projects as they pertain to the development of the Stroke Program

  • Responsible for directing all Stroke Program meetings and if necessary arranges for high level meetings between departments to ensure that the program runs effectively

  • Responsible for the activities and direction of the Performance Improvement Committee

  • Collects data with the objective of analyzing for quality measures in a timely fashion, addresses outcomes in stroke patient population and opportunities for performance improvement

  • Supervises the activities and direction of the Stroke Program staff

  • Responsible for the maintenance of credentials and CME requirements of the Stroke Program Team Members

  • Collects data on execution of performance measures. Monitors performance measures established by the Joint Commission

  • Reviews medical record coding to ensure it is appropriately capturing ICD-10 codes of stroke patients

  • Maintains knowledge and understanding of all current Joint Commission guidelines and objectives. Ensures that hospital personnel are prepared for the Joint Commission reviewer

  • Maintenance of standing order sets and critical pathways as required by the Joint Commission

  • Develop stroke care procedures for strategic in-hospital units that care for stroke patients. Outreach/Education

  • Supervises the collection of planning data including market and financial information. Assists in outreach initiatives including transfer of stroke patients, telestroke and mobile stroke unit.

  • Works to establish cooperative relationships with regional, national and international stroke associations, agencies and groups

  • Develops and maintains community and staff education programs

  • Coordinates and develops patient education materials that address the needs of stroke patients

  • Educate in-house nursing personnel, medical personnel, and ancillary personnel on stroke-related issues and philosophy of the Joint Commission stroke center certification. Clinical duties

  • Coordinates the interdisciplinary team overseeing the care of stroke patients

  • Develops a plan to address opportunities for performance improvement related to the care of stroke patients, identification of staff education needs and implementation of appropriate programs

  • Assists in the development of policies and procedures, order sets and pathways to improve quality of care and program development

  • Participates in teaching students and residents

  • Participates in evaluation of acute stroke pathways in the Emergency Department and follow up with patients in outpatient clinic including patient's histories, physical examinations, and documentation of data in the medical record relevant to patient care.

  • Works with inpatient stroke team in delivery of evidence based practice, coordination of service and educational efforts

  • Provides direct care in outpatient setting to stroke population to improve access and meet

Standard of care, as well as Joint Commission metric requirement in comprehensive stroke program for follow-up data.

Knowledge, Skills and Abilities:

  • Master of Nursing degree required DNP/Advanced Practice Provider preferred.

  • Experience in clinical program development and operations

  • Knowledge of requirements to maintain certification as a comprehensive stroke center

  • Possess leadership skills, clinical expertise in stroke care

  • Preferred- Minimum 3 years' experience in neuroscience care with an emphasis on stroke care and neurology preferred. Certification in Neuroscience (CNRN) or Stroke is preferred/to be achieved within 1 year

  • Ability to work in a complex clinical and/or administrative system or program

  • Communication skill is required in order to lead, teach and persuade others

  • A high level of analytical ability is required

  • Excellent interpersonal skills

  • Possess leadership skills, clinical expertise in stroke care

  • Problem solving, autonomy and decision-making

  • BCLS & ACLS preferred within six months of hire

  • NIHSS (NIH Stroke Scale) certification and MRS (modified Rankin Scale) certification within 6 months of hire

  • Able to use computer systems including proficient typing, electronic medical records and chart reviews. Excel skills are highly preferred

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Stroke Coordinator, Comprehensive Stroke Program

Rush University Medical Center