Attends to service related concerns and communicated from HART Streetcar Operators, Dispatchers, Managers, Directors, etc. Demonstrates a commitment to HART goals and objectives through daily responsibilities, which will include professional oral and written communications using various technologies and equipment. Will be a component of first responder personnel to accidents, incidents, and/or occurrences which disrupt normal scheduled operations. Reports directly to the Director of Streetcar.
ESSENTIAL JOB FUNCTIONS
Uses radio, phone, and computerized technologies to monitor and report on activities at all HART facilities, as required.
Assists in developing and presenting methods to improve service quality, reliability, and on-time performance.
Promote safe operations and practices by interacting with Streetcar motormen and other personnel regarding observations using proactive and reactive corrective measurements.
Required to respond to various events through foot patrols or assigned vehicles.
Maintain system familiarity to implement service changes in times of emergencies.
Performs safety and security physical inspections, threat and vulnerability assessments, including but not limited to: right of way, OCS, gates, perimeter fencing, lighting, building exterior/perimeter doors, CCTV equipment.
Responds to passenger/customer behaviors and completes required reports and forms in addition to other prescribed works with law enforcement agencies involving report of/response to criminal activity.
Works in conjunction with Dispatchers using audio and visual equipment (e.g. 2-way radios, phones, MDT, etc.) Required to operate revenue and non-revenue vehicles when required or requested.
Responds to customer inquiries, compliments and complaints pertaining to routes, schedules, operator-related issues and general transit information.
Completes, collects and submits reports as required on a daily, weekly, and monthly basis.
Enforces all work rules and the corrective action when necessary.
Uses tools to make minor repairs in efforts to restore or maintain revenue service operations Substitutes for Dispatchers and Motormen when needed.
Investigates, create written reports and draw diagrams of accidents.
May be subject to working additional hours or other work assignments as circumstances warrant.
REQUIREMENTS AND QUALIFICATIONS
Education and Experience:
High school diploma or general education (GED) required.
College degree preferred
Two years of progressive supervisory experience required, in transit environment preferred.
One year transit or rail operator experience.
Machines, Tools, & Equipment Used:
Florida Driver's License (CDL) Class "B" with "P" (Passenger) endorsement.
Safety Sensitive Position.
Knowledge, Skills and Abilities:
Ability to react safely, quickly, calmly and proficiently in emergency situations.
Excellent professional verbal, written and interpersonal skills.
Ability to work in a timely fashion on multiple concurrent tasks with frequent interruptions.
Ability to organize and prioritize work and responsibilities, while meeting deadlines.
Ability to use a HART two-way radio communication system.
Ability to interact positively with a variety of personalities internally and externally.
Analytical/problem solving ability.
Ability to meet attendance and punctuality requirements.
Ability to be a flexible, effective team player.
Ability to prepare complete and accurate reports.
Ability to maintain strict confidentiality.
Ability to perform calculations with accuracy.
Ability to concentrate and learn.
Ability to be neatly dressed in uniform and maintain personal hygiene.
Ability to conduct oneself so that they are not a threat to himself/herself or others.
Ability to follow all safety and security positions.
Maintain good customer service.
Knowledge of rules, regulations, procedures and policies of the Authority.
Knowledge of the Streetcar schedules and route.
Knowledge of ATU and Teamsters bargaining unit contract upon hiring.
Physical Demands/Work Environment:
Constant periods of sitting, standing and driving transit vehicles.
Occasional periods of bending, kneeling and stretching.
Occasional periods of exposure to extreme heat and cold.
Occasional periods of computer, telephone and radio usage.
Occasional periods of full sensory usage at maximum capacity (hearing, seeing, touching, feeling and smelling).
Minimal time in office environment.
Ability to occasionally push and pull objects in excess of 100 lbs. when assisting patrons in wheelchair.
Subject to all weather conditions.
May be exposed to potentially intimidating and/or unreceptive members of the public; may occasionally be exposed to dangerous machinery, extreme weather conditions, extreme noise and physical harm.
It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:
Adhering to stated policies and procedures relating to health and safety, security, and quality management.
Recognizing and reporting all accidents and hazardous conditions.
Assisting in the development of workplace safety procedures for their respective departments.
Promoting workplace safety procedures within their department.
Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
EEO Compliance: HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.
ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.
Hillsborough Area Regional Transit