Street Outreach Program Manager

Street Outreach Program Manager

DIVISION

Individual Homelessness

LOCATION

Malden with local travel

HIRING MANAGER

Kelley Hollis

TIME REQUIREMENT

Full-time

About Us

At Housing Families, we are working to achieve housing equity and wellbeing for all. We partner with communities, families, and individuals to ensure housing stability by offering tailored services including temporary and permanent housing, food assistance, counseling and therapy, legal services, and youth programs.

With Housing Families' continued growth, we now offer services in Malden, Everett, Revere, Chelsea, and Medford, where, since our inception in 1986, we've strengthened housing security for over 2,400 families and individuals.

We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect

• We treat people with dignity.

• Caring

• We show compassion and act thoughtfully.

• Integrity

• We adhere to high standards.

• Growth

• We foster innovation and continuous development.

• Team Work

• We collaborate and celebrate.

Role Purpose & Responsibilities

Purpose

Reporting to the Director of Individual Homelessness, the Street Outreach Program Manager will oversee the Street Outreach Team and ensure quality services are delivered to sheltered and unsheltered individuals.

Responsibilities

• Ensure all individuals are served are treated with dignity and respect.

• Ensure all services are provided in compliance with various funding sources.

• Model Housing Families and DEIB values to all staff and ensure all employees deliver services and foster a work environment consistent with these values.

• Oversee all programmatic and contract compliance elements of HFI's Street Outreach Programs. This includes triaging referrals, providing thoughtful crisis assessment and response, assigning outreach team members to various locations to ensure adequate geographical coverage, ensuring services are reflective of population needs, ensuring all rehousing and service-related goals are being met and teams are well trained.

• Provide direct services, including meeting and building relationships with unsheltered folks on the street and in encampments to conduct needs assessments, deliver food and hygiene items and offer various resources.

• Ensure principles of trauma informed care are embedded in program operations.

• Supervise a team of case managers and other program support staff. This includes hiring, training, team building, weekly supervision, monitoring timesheets, completing performance reviews, and embedding principles and practices of equity, inclusion and belonging.

• Audit data entered into HMIS software to ensure accurate records are maintained for all clients.

• Compile program data for contract reporting, grant and fundraising opportunities.

• Build and maintain relationships with community partners to maximize collaboration.

• Organize and participate in an on-call rotation with other staff to respond to off-hour emergencies.

• Manage crises as they arise utilizing flexible approaches and a calm presence.

• Other duties as assigned.

Qualifications/Requirements

Qualifications

Must have experience working directly with clients in the human services field. Must have excellent organizational skills to manage on-going projects concurrently with the flexibility to manage frequent changes, and excellent communication skills. Proficient with Microsoft Office Suite and ability to quickly learn new software and tracking systems. Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing. Working knowledge of domestic violence, substance use and mental health conditions. Bilingual Spanish or Haitian Creole a plus.

Eligibility Requirements

• Must be willing to work in Metro Boston/North Shore and have reliable transportation.

• Must be willing to work 9am

• 5pm on Monday through Friday with some flexibility needed for meetings, supervising staff and responding to after-hours emergencies.

• Must be willing to work outside in various weather conditions.

• Must have unrestricted work authorization to work in the United States.

• Must be 18 years or older.

Applications/Compensation

• Compensation/Hours: M-F 9:00am-5:00pm, $65,000/year

• Benefits: PTO, generous holiday schedule. Health/Vision/Dental & 403B retirement.

• Please send a cover letter and resume to: HR@housingfamilies.org

• Please include "Street Outreach Program Manager" in the subject line.