Street Outreach Case Manager

Street Outreach Case Manager

DIVISION

GREAT Youth and Families

LOCATION

Malden with local travel

HIRING MANAGER

Kelley Hollis

TIME REQUIREMENT

Full-time

About Us

At Housing Families, we are working to achieve housing equity and wellbeing for all. We partner with communities, families, and individuals to ensure housing stability by offering tailored services including temporary and permanent housing, food assistance, counseling and therapy, legal services, and youth programs.

With Housing Families' continued growth, we now offer services in Malden, Everett, Revere, Chelsea, and Medford, where, since our inception in 1986, we've strengthened housing security for over 2,400 families and individuals.

We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect

• We treat people with dignity.

• Caring

• We show compassion and act thoughtfully.

• Integrity

• We adhere to high standards.

• Growth

• We foster innovation and continuous development.

• Team Work

• We collaborate and celebrate.

Role Purpose & Responsibilities

Purpose

Reporting to the Street Outreach Program Manager, the Street Outreach Case Manager will work to build relationships with populations at risk or experiencing homelessness, as well as those experiencing domestic violence, and assist with basic needs assessments, housing search, access to public benefits and other resources as appropriate.

Responsibilities

• Ensure all individuals are served are treated with dignity and respect.

• Provide direct services and build relationships with unsheltered individuals on the street or in encampments. This includes performing basic needs assessments, delivering food and hygiene items and offering various resources.

• Receive referrals from and conduct on-site office hours in all NSC communities.

• Conduct intake assessments and triage cases for need and priorities.

• Conduct housing assessments for all populations and provide strategic guidance on rehousing options. Assist all populations in completing housing applications and gathering required documentation.

• Provide appropriate case management and resource referrals for individuals and families at risk of homelessness.

• Conduct safety assessments and provide ongoing services for individuals experiencing domestic violence.

• Assess all populations for mental health and other crises needing immediate intervention and connect them to internal and/or external supports.

• Enter client data into HMIS software and ensure accurate and timely records are kept.

• Collaborate with existing community service providers to maximize resources and benefits available to all populations.

• Manage crises as they arise utilizing flexible approaches and a calm presence.

• Other duties as assigned.

Competencies

We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:

• Previous experience and passion for working with kids.

• Patience and a positive attitude.

• Growth mindset.

• Reliable, organized, and punctual.

• Ability to establish and maintain relationships with various individuals including teachers, families, volunteers, and children.

• Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, virtually and over the phone.

• Excellent organization, time management and follow-up skills.

• Responsible and professional conduct that serves as a role model to staff, volunteers, and youth.

• Ability to set priorities and meet deadlines.

• Must demonstrate ability to manage multiple priorities simultaneously.

• Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual educational platforms such as Google Classroom and Zoom.

• Investment in non-violent conflict resolution, confronting racism, sexism, and other injustices, and helping children and families heal and grow.

Qualifications/Requirements

Qualifications

Must have experience working directly with clients in the human services field. Must have working knowledge of statewide housing opportunities, public benefits and local resources. Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing. Working knowledge of domestic violence, substance use and mental health conditions. Bilingual Spanish or Haitian Creole a plus.

Eligibility Requirements

• Must be willing to work in Metro Boston/North Shore and have reliable transportation.

• Must be willing to work a combination of 8am-4pm, 9am-5pm, and 10am-6pm shifts Monday through Friday with some flexibility needed for meetings.

• Must be willing to work outside in various weather conditions.

• Must have unrestricted work authorization to work in the United States.

• Must be 18 years or older.

Applications/Compensation

• Compensation/Hours: M-F 8am-4pm, 9am-5pm, and 10am-6pm shifts, $26.44/hour

• Benefits: PTO, generous holiday schedule. Health/Vision/Dental & 403B retirement.

• Please send a cover letter and resume to: HR@housingfamilies.org

• Please include "Street Outreach CM" in the subject line.