Strategy And Operations Manager, Consumer Support

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This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 4 years of experience in management consulting, operations, business strategy, investment banking, venture capital, or private equity roles.

• 3 years of experience working in a consulting firm in a B2C company in consumer tech/media/internet.

• 2 years of experience working with executive stakeholders and developing business strategies.

Preferred qualifications:

• MBA or Master's degree.

• 5 years of experience in professional services (e.g., consulting, investment banking) or a corporate strategy role.

• Experience in consumer internet and media industries.

• Experience with SQL.

About the job

The Support and Services team is responsible for innovating our service models for YouTube's Operations including creator support, consumer support, and partner engineering to optimize impact and cost/resource efficiency. The core capabilities of the team include defining and building alignment on strategy, setting measures of success, identifying critical initiatives, enabling change management with frontline teams and developing pilots to test new frontline models.

The US base salary range for this full-time position is $114,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Structure, launch, and drive workstreams by developing hypotheses, and translating these hypotheses into work plans. Conducting analysis including YouTube case data, business drivers and operating metrics, and extract the right insights and implications.

• Prepare presentations and clearly communicate recommendations to YouTube's executives and the broader organization.

• Work with cross-functional teams to align on recommendations, execute experimentation plans, and manage change successfully.

• Be a culture-carrier for the team.

• Determine how to solve the consumer support opportunities and problems.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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