Strategic Support Manager I

Archer Daniels Midland Company Erlanger , KY 41018

Posted 2 months ago

Job Description:

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

Strategic Support Manager I- Erlanger, KY

This is an exempt position.

Position Summary:

The Strategic Support Manager I (SSM I) role is a mid-level position within the Supply Chain team and reports to the Senior Manager of Demand Planning and Strategic Customer Management. The SSM I will be responsible for providing best in class customer service in support of key customer accounts. This role requires strong problem solving, organizational, and analytical skills. This role also requires the ability to work independently or collaboratively, exhibit sound judgment and a strong customer centric mindset. The SSM I position operates in a fast paced and demanding work environment and is expected to present a professional image to both external customers and internal team members.

Job Responsibilities:

  • Enhance brand equity with key customers through excellence in order execution

  • Build and maintain customer relationships that drive efficiency and profitability

  • Participate in customer facing meetings and events

  • Proactively manage supply chains to meet customer expectations and minimize delays

  • Participate on cross-functional teams to resolve customer issues

  • Provide timely communication and follow through, both external and internal, for key account concerns

  • Coordinate customer order execution activities within the overall organization, with a high level of focus on:

  • Sales and Operations Planning Process

  • Forecasting and Demand Management for all relevant products

  • Master Production Scheduling and Master Planning of Resources (MRP)

  • Procurement

  • Make effective decisions in fast-paced business environment while accepting the responsibility to explain the business logic through business planning and analytical presentations

  • Understand strategic goals of the business unit and align personal goals accordingly

  • Excellent understanding of internal business processes

  • Portray a positive image of the company and self when interacting with customers and colleagues

  • Prepare, submit, and monitor daily and ad hoc reports

  • Familiarity with and adherence to all ISO procedures and requirements

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Strategic Support Manager I

Archer Daniels Midland Company