Strategic Partnerships Manager

Overview:

Cullen Construction is a third generation company started in 1953 by Edward E. Cullen. Built from a foundation committed to integrity and excellence, today's Cullen Construction continues this legacy of high quality building standards by combining professional project management and field supervision with strong administrative and design support.

Today, Cullen Construction maintains the highest standards by employing the finest and most dedicated craftsmen, designers and support staff. Our team members and subcontractors are committed to an outstanding level of detail throughout every phase of construction; from initial designs to the final walk-through. Cullen's carpenters and craftsmen have over 100 years of experience in residential building and fine carpentry to help bring your project to life.

Postion:

The Strategic Partnerships Manager is responsible for cultivating and maintaining relationships with key industry partners, ensuring an unparalleled client experience, and enhancing the company's reputation as a premier luxury home builder. This role focuses on engagement, business development, and brand elevation through personalized client interactions, strategic networking, and marketing initiatives.

Primary Responsibilities:

• Build and maintain relationships with high-end architects, designers, real estate professionals to drive referrals and collaboration.
• Serve as the first point of contact, building personal relationships with clients to craft a high-touch, tailored experience.
• Develop a personalized customer journey that internal project teams will execute while maintaining ongoing check-ins to ensure seamless collaboration and exceptional service.
• Conduct presentations and networking efforts to educate industry partners about the company's services.
• Oversee marketing initiatives, including advertising, print and digital content, video creation, and website updates.
• Maintain regular client engagement throughout projects, providing experience-focused check-ins and feedback to internal teams.
• Manage photo assets, coordinate professional shoots, identify award opportunities, and promote company achievements to enhance brand visibility and recognition.
• Develop and implement a CRM system to enhance client engagement and long-term relationship management.
• Plan and execute strategic events, including office open houses, website relaunches, and partner appreciation initiatives.
• Monitor and enhance the company's online reputation, encouraging and managing positive reviews on platforms such as Google and Houzz.

Knowledge, Skills, and Abilities:

• Strong relationship-building skills with a natural ability to connect with high-net-worth clients, architects, designers, real estate professionals, and industry partners.
• Strategic marketing knowledge, including experience with print and digital advertising, content creation, and campaign performance tracking.
• Excellent communication, networking, and presentation skills with a polished and professional demeanor.
• Strategic problem-solving and execution, building and implementing solutions that enhance both client experiences and internal team operations.
• Ability to collect, analyze, and apply client and marketing data to improve business strategies.
• Experience with CRM platforms and data-driven client engagement strategies.
• Ability to plan and execute events with exceptional attention to detail
• Passion for delivering exceptional customer service and fostering a culture of excellence.
• High level of emotional intelligence, discretion, and professionalism.
• Understanding of luxury homebuilding, high-end residential construction, and real estate market trends is a plus.

Experience Requirements:

• 5+ years of experience in business development, client relations, or strategic partnerships, preferably in luxury homebuilding, high-end design, or real estate.
• Proven experience in relationship-driven roles that emphasize customer experience and personalized service.
• Proven expertise in developing and executing marketing strategies to enhance reach and drive business growth.
• Local market knowledge and existing relationships in the luxury construction, real estate, or design community are preferred.

Working Conditions:

• Travel up to 50% to sites beyond the corporate office.
• Indomitable work ethic and the willingness to work additional hours as needed.
• Perform light work - exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• See, hear, talk and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push and other similar, repetitive tasks requiring physical activity.
• Able to operate standard office/computer equipment.