Strategic Implementation Manager

What We Do

Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve.

What's Important To Us

We solve hard problems all day long but hang out with dogs while we do it. We value authenticity and efficiency and have no time for egos. We prioritize performance over pedigree, compensate fairly, and never take ourselves too seriously.

Our values are core to who we are and how we operate. We talk about them all the time. These are not just things posted on a wall. We will interview for them, hold each other accountable to them and make sure we work with every single person we interact with in a way that's consistent with these values.

We're looking for motivated, solutions-focused, passionate, and results-oriented sales professionals to help us impact and grow our strong sales team, achieve our goals, and champion Wagmo in the overall pet wellness and insurance ecosystem. If you possess the expertise of selling to brokers and in-house HR/Benefits team - along with the drive to uncover new sales prospects, love dogs (or cats!), and are looking for an exciting growth opportunity, we want to talk with you!

About the role:

Reporting to the Director, Customer Success, the Strategic Implementation Manager will be responsible for leading implementations and launching new employer partnerships for Wagmo. This position will be at the forefront of defining and executing on the company's implementation processes and best practices to support Wagmo's growth and will be a key contributor to the company's overall success.

What you'll do:

● Be a pivotal member of our Customer Success team, leading the implementation solutions across small, midmarket and enterprise accounts

● Be responsible for managing the entire implementation lifecycle, from post-sales to go-live

● Lead the technical integration between Wagmo and Benefits Administration / HRIS systems (i.e., configuration for open enrollment, file feed / EDI set-up)

● Act as a key point of contact during the implementation process

● Build robust documentation of implementation requirements and best practices

● Drive employee/employer education efforts to promote enrollment in Wagmo

● Coordinate internal and external resources to ensure a timely and successful launch

● Become a specialist in our product, configuration, and internal processes

Work cross-functionally to ensure timely implementation milestones and launch

● Identify, manage, and mitigate project risks

What you'll need to be successful:

● 5+ years of technical implementation experience with Benefits Administration / HRIS systems

● Experience in a high-growth startup environment

● Proven track record of leading successful implementations

● Excellent verbal, written, listening, and presentation skills

● Strategic and collaborative approach to implementation

● A team-player attitude with a desire to contribute toward the company's mission and goals

● Highly organized, able to multitask, and easily adaptable to change

● Ability to work cross-functionally with product, sales, and engineering teams

● Innate motivation, and willingness to work in an autonomous environment - willingness to roll up your sleeves and get the job done

Key Benefits:

• Pay range: $95,000-$105,000 annually

• Equity in the company

• Generous health care coverage, including dental, vision, mental health, voluntary life

• 401k

• Flexible paid time off (PTO) policy

• 12 weeks parental time off

• Company-paid pet wellness and insurance coverage

• Pet friendly office (there's a literal dog park in the office)

• Team lunches