Strategic Executive Relationship Manager

Ultimate Software Minneapolis , MN 55415

Posted 2 weeks ago

Ultimate Software is looking for an experienced HCM Strategic Executive Relationship Manager. A Strategic Executive Relationship Manager develops trusted advisor relationships with our clients by helping them maximize the value of our solution. The primary indicators of a successful Strategic ERM, are reference-ability and retention. The Strategic Executive Relationship Manager takes a lead role in the planning, managing, and measuring the ongoing success of our installed client base. We engage our clients with proactive value-added service and care as we aim to expand our solution and our footprint.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2019 and #8 on the 100 Best Companies to Work For list in 2019. Ultimate is also ranked #1 on Fortune's 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.

Primary Responsibilities:
(other duties may be assigned)

  • Develops deep insight into respective customers and their business

  • Develops a trusted advisor relationship with our customers, measured by revenue, retention and reference-ability

  • Prepares and leads business reviews, closely aligning our activities with our customer's business strategy. Proposes creative viable solutions to the customer sponsors such that critical success issues are addressed on a pro-active basis

  • Articulates and formally presents Ultimate's product roadmap to our clients, demonstrating how it aligns with human capital management trends and their strategic business objectives

  • Serves as an advocate for Ultimate in driving industry best practices and the evolution of Ultimate's product and platform functionality integral to the client's success

  • Advises customers on industry trends and important market developments to help Ultimate outpace competitive threats

  • Serves as an advocate for the client in ensuring that Ultimate is responding proactivity to the needs of the clients in your territory

  • Works with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary

  • Monitors overall account health, proactively identifying growth opportunities and functions as a customer advocate

  • Successfully identifies barriers to renewal and, at times, negotiates renewal contracts and pricing

  • Drives business growth by developing relationships with decision makers through the use of strong consultative selling skills

  • Consistently delivers required business results; sets and achieves achievable, yet aggressive goals; consistently complies with quality service, productivity standards and meets deadlines; maintains focus on company's goals.


  • Minimum of 2 years' experience in a business environment

  • Strong oral and written communication skills

  • Highly motivated and team oriented

  • Highly organized with exceptional follow through

  • Desire to negotiate and communicate with clients

  • Ability to manage a book of business as an individual contributor

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact

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Strategic Executive Relationship Manager

Ultimate Software