Strategic Engagement Manager

State Of Arizona Phoenix , AZ 85002

Posted 6 days ago


Your Partner For A Stronger Arizona

3443 N. Central Avenue, Phoenix, Arizona 85012

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

  • Affordable Health, Dental, Vision and Life and Disability Insurance

  • 10 holidays per year

  • Paid Vacation and Sick time off - start earning it your 1st day

  • Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

  • Contribute to, and participate in the Arizona State Retirement System

  • Ride Share and Public Transit Subsidy

  • Career Advancement Opportunities

  • Tuition reimbursement


Apply through For questions about this career opportunity, please call (602) 771-2909. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security Department of Technology Services is seeking an experienced and highly motivated individual to join our team as a Strategic Engagement Manager (SR Business Analyst). This position will work as a liaison between the Division of Technology Services and other Divisions within the Department of Economic Security including internal and external stakeholders and customers. This position will work as an analyst involved in the design or modification of business systems or IT systems. The person in this position will interact with the business stakeholders and subject matter experts in order to understand their problems and needs. The person in this position will gather information, data and documents to document, and analyze business needs and requirements.

Knowledge, Skills and Abilities:

  • Management skills.

  • Business acumen skills.

  • Interest in research and analysis.

  • Stay current on technology changes to advise business on options.

  • Define metrics and reporting for business communications.

  • Form and sustain collaboration forums.

  • Problem-solving skills.

  • Identify and promote opportunities for enterprise approach to solving common business problems.

  • Excellent consultative and communications skills.

  • Customer service skills.

  • Interpersonal skills.

  • Own complete business relationship to ensure positive impact.

  • Balance, prioritize and organize multiple tasks.

  • Work collaboratively in teams and across organizations.

  • Synthesize feedback and adjust plans accordingly.

  • Build strong relationships inside and outside the organization.

  • Methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.

  • Understand Policies, procedures, programs and business goals.

  • Proficiency with Business Analysis Body of Knowledge (BABOK).

  • Effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity.

Licenses and Certifications:

  • Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

  • If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).


  • Requires a bachelor's degree plus 10 years of experience in business analysis (or equivalent experience).

  • Prefer 5+ years of relevant engagement/project management experience, in a professional services environment.

  • Project Management Institute (PMI) certification - Lean or Six-sigma certification.

  • Scrum Master

  • Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. Free language assistance for DES services is available upon request.

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Strategic Engagement Manager

State Of Arizona