Strategic Analyst - Key Account Management

OHL Brentwood , TN 37024

Posted 3 weeks ago

Primary Duties:

  • Establishes a platform that will allow the account management group to crossover into predictive analytics that will support both market line and campus operations

  • Supports management and client by providing in-depth data analysis of strengths/weaknesses in current execution of retail strategies; compiles data into reports that supports both findings and recommendations quantitatively and qualitatively and clearly articulates compelling business insights and actions with data and context

  • Develops and conducts customer-specific account health and trend analyses based on key operational data; determines appropriate trends to monitor for customer

  • Conducts analytics and prepares performance reports for management in inventory control, quality and continuous improvement

  • Assesses performance trends and proposes corrective measures in case of performance deterioration; provides recommendations for enhancing supply chain strategy

  • Proactively identifies potential red flags and notifies internal customers (i.e., operations, market line managers); supports field finance in assessing the impact of any deviation from contractual parameters

  • Presents data to clients and all levels of management and gains buy-in based on credibility of analytics

  • Develops accurate, consistent and comprehensive network strategy reports; identifies potential issues and provides recommendations for solution; identifies opportunities and develops strategy and works with functional groups to pull together to present to client

  • Develops statistical analysis of results to identify impact with verification through use of internal and external sources.

  • Leverages analytics and assists operations and account management to develop a solid strategy for field execution

  • Uses historical data to assist key account manager in the development of a roadmap to success for customers

  • Leverages data available, identify opportunities and potential and likely outcomes from putting recommendations into action including but not limited to: ROI, NPV, and other financial metrics

  • Leads enhancements to the KPI framework and performance dashboard for all services provided

  • Communicates via assigned methods (verbal, written, formal presentation) to management and client all assigned reports on position activities by assigned due dates.

  • Other duties as required and assigned


Education and Experience:

  • Bachelor's degree in business or computer science or equivalent experience

  • Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience

  • Experience in creative problem solving, study and reporting design, time management, self-confidence, data mining, analysis, accountability, practicality, communication, and presentation

  • Knowledge of computer software and internet browsing technology

  • PC literate with experience with Microsoft Outlook, Word, Access, Excel, and PowerPoint

Essential Skills:

  • Proven ability to aggregate complex data in a clear and consistent manner

  • Strong analytical skills with the ability to link data collected with overall business strategy and deliver sound recommendations

  • Ability to translate business objectives into performance metrics

  • Ability to articulate the relationship between data findings, proposals, and expected results both internally and externally

  • Excellent communication skills

  • Ability to form synergies and maintain smooth, effective internal and external working relationships

  • Highly organized with a strong attention to detail

Environment: While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

[1] The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

[2] Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

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Strategic Analyst - Key Account Management