Strategic Account Representative

The Strategic Account Representative role will support tactical and strategic initiatives for Strategic accounts. It works closely with the Strategic Account Manager to ensure customer success and business growth. High-level responsibilities include supporting Strategic Account Manager's account plan initiatives, customer issue resolution, multi-site enhancements, and change requests. It is also responsible for managing multiple accounts. Customer satisfaction is the primary objective for this role.

Job Responsibilities

• Understand customers' business, sites, pain points, and areas to grow.

• Become customers' advocate within Bastian Solutions.

• Become customers' trusted advisor for issue resolution and coordination for tactical project execution.

• Coordinate customer requests for multi-site enhancements. Ensure priority & consistency within Bastian Solutions.

• Coordinate & prioritize issue resolution as necessary.

• Prioritize customer change order requests, following guidance from Strategic Account Manager.

• Advise and coordinate ongoing customer training.

• Support customer and internal feedback surveys.

• Working with Strategic Account Manager, track and coordinate sales opportunities across internal sales teams - SAE's, FAE's, Robotics, Software, Consulting, Applications, etc. Ensure priority and timely action to ensure customer satisfaction.

• Business related travel to company and customer sites: 25%.

Preferred Skills & Qualifications

• 3-5 years of customer facing experience.

• Preferred Degrees: Engineering, Project Management, & Operations Management.

• An understanding of automated material handling design considerations.

• Strong technical writing skills to clearly communicate analysis assumptions and results.

• Ability to collaborate within a team environment both in-person and virtual.

• Outstanding listening, written and verbal communications skills.

• Disciplined and organized.

• Consistently provide excellent customer service.

To learn more about us, click here - https://youtu.be/_wJsktTkF50

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance

• 401(k) Retirement Plan with a company match

• Vacation/Holiday Pay

• Tuition Reimbursement

• Flexible Work Schedules

• Volunteer Work

• Professional Associations, Conferences and Subscriptions

• Company Meetings & Events

Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.