Strategic Account Manager

Taylor Corp Bloomington , IL 61701

Posted 2 months ago

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity: Curtis 1000 is seeking a Strategic Account Manager to partner with sales and provide support for key accounts. The incumbent will partner with customers to understand their unique business needs and translate those expectations into executable plans. In this role, the Strategic Account Manager has full ownership and accountability for overall customer satisfaction and must build strong internal and external relationships to drive successful outcomes.

Shift Available: Monday

  • Friday; 8:00 a.m.

  • 5:00 p.m. CST

Your Responsibilities:

  • Work cross-functionally to coordinate business across multiple facilities to ensure efficient and effective execution of customer objectives.

  • Partner with internal resources to execute work across a national footprint of facilities. This will include daily communication around status, expectations and incoming projects.

  • Collaborate with representatives from Operations, Sales, Leadership and Support to ensure alignment on desired customer outcomes.

  • Provide proactive communication to our customers through daily interaction, reporting, business reviews and innovative product offerings.

  • Effectively translate customer expectations and requirements to internal, executable standards. This will include production support needed and delivery timelines.

  • Accept full ownership of service levels and the communication of these levels, both internally and externally.

  • Utilize market and industry expertise to present innovative ideas to meet client needs

  • Provide strategic guidance by delivering critical business insights.

  • Manage business to an established revenue retention target and partner with sales to identify strategic growth opportunities.

  • Build strong relationships with our strategic accounts by developing trust and partnership.

You Must Have:

  • Five (5) years of experience in the field or in a related area; Bachelor's Degree preferred

  • Strong project management skills with the ability to drive outcomes and deliver results

  • Skilled at translating business opportunities into actions and outcomes

  • Strong verbal and written communication skills

  • Ability to influence and work cross functionally

  • Continual focus on process improvement to drive business results

Here is how we are going to keep you safe in the workplace:

Our focus continues to be on our employees and their wellbeing, and we have taken steps to ensure your safety in all our facilities. The following are workplace safety guidelines in each of our Taylor locations:

  • Work from home in accordance with CDC and state guidelines

  • Masks are provided and required in all our facilities

  • Employees will maintain at least 6 feet of distance whenever possible

  • We have hand sanitizer and soap & water readily available

  • Increased cleaning and disinfection of high traffic areas

  • Communication & Action Plans if one of our employees shows symptoms or tests positive for COVID-19

About Our Company

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 12,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

Curtis 1000, a business communications company, is as dedicated to our employees as they are to helping our clients express their uniqueness while improving their operational efficiency. Our direct marketing and communications process/print management solutions are individually tailored for each client to maximize results internally and in their markets.

Even as a 130-year-old company Curtis 1000 feels brand new. Since we've always been about bringing value to our clients, we have armed ourselves with innovative ad-agency-quality ideas, invested in state-of-the-art technologies, and developed our capabilities to ensure implementation through just one supplier: Curtis 1000.

As a foundation for success, the Curtis 1000 advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top-10 providers of personalized communications in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor's more than 80 affiliated companies with 14,000+ employees are located across North America, China and Europe, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.

Curtis 1000 is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Strategic Account Manager

Taylor Corp