Strategic Account Manager

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Strategic Account Manager is part of a Global Account Management team and will report into local Account Management leadership.

Essential Duties and Responsibilities:

Relationship Management

o Understand the TreviPay solution and processes, such that they can directly contribute to the client's growth plans

o Integrate customer and company strategy to identify synergies

o Understand the client's competitive landscape

o Identify and map the customer business and gain insight on value, addressing customer's priorities, needs, and objectives

o Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)

o Actively listen (internally and externally) beyond solution needs and openly address conflict

o Serve as an escalation path for client issues and ensure said issues are resolved accurately and quickly

o Maintain a cadence of business reviews (by phone or in person), the purpose of which will be to:

• Monitor and maintain the working relationship between TreviPay and the client
• Discuss the development/evolution of products and services
• Maintain a program of continuous improvement
• Discuss additional enhancements, rollouts, expansion opportunities, etc.
• Review TreviPay's and client's performance of contractual obligations
• Understand the client's growth initiatives and how TreviPay can support those
• Define plans to address strategic action items and measure success

o Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay's organization

o Manage a complex web of relationships with key stakeholders, up to the C-suite, balancing differing agendas and championing the overall customer strategy for enterprise business outcomes

o Proactively identify and anticipate customer requirements, expectations, and needs

o Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables

o Demonstrate knowledge, understanding, and empathy for cultural differences and adjust to varying customs and traditions impacting business outcomes and relationships

Program Growth

o Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast

o Derive Strategic Account Plans from client's Go to Market / commercial strategies

o Lead day-to-day management and optimization of program growth plans

o Attend and/or lead conference calls with client sales teams as needed to support transparency within the end user pipeline

o Develop presentations as needed (for end user training, conferences, internal updates, etc.)

o Lead proposal development, contract negotiation, business issue preparation and implementation efforts for new territory expansions

o Demonstrate consistent methodical work habits to drive and complete the account management process while seeking ways to continually improve both process efficiency and productivity

Contract Management

o Act as keeper of program contract(s)

• Facilitate renewals/re-negotiations
• Draft and manage contract amendments
• Monitor contract compliance

General

o Represent TreviPay professionally and appropriately in all situations

o Up to 30% international travel

Desired Strengths and Experience:

o Vast experience (8+ years) maintaining and developing a small set (1-3) of strategic accounts (client sales: $100M+)

o Excellent relationship builder

o Proactive, strategic thinker

o Excellent written and oral communication skills

o Highly organized and responsive

o Ability to prioritize tasks and problem-solve on the fly

o Self-motivated AND able to motivate others

o Competitive spirit

o Aware of and skilled at navigating cultural differences

o Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client

o At ease managing and negotiating contracts

Qualifications:

o University degree required, master's degree is a plus

o Mastery level knowledge of Microsoft Office

Why you will love working at TreviPay

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

At TreviPay we believe:

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer's day just a little bit better
• work/life balance makes us all more effective

TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.