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Strategic Account Manager

Expired Job

James Hardie Denver , CO 80208

Posted 6 months ago

The Regional Strategic Accounts Manager has account management responsibility for specific channel customers identified along with overall channel development in support of the regional, segment and product strategies consistent with overall U.S. channel and business 35-90 objectives. In addition the position will be responsible for growing market share and account management of accounts in the OEM segment.

Candidates must have, or quickly gain an astute understanding of the specific value chain functions and able to coordinate from our facilities to the job site with the intent of consistently delivering highest market value at the lowest possible cost through the entire JH value chain.

REPORTS TO: Joseph Mills and works with Area and Regional Sales Management (Regional JH Sales and U.S. Strategic Accounts Teams)


Channel Relationships: Understand the key influencers, future leaders and ensures that the overall business relationship is organizational, trust based, sustainable and beneficial to James Hardie, the marketplace we serve and the channel customers(s). Incumbent must have or quickly acquire ability to engage the key mid management sales, operations, purchasing and general management while having ability to access and effectively influence upper channel management and individual yard, sales representatives.

This would include to understanding and keep current, a basic understanding of the distributor and dealer's main/key customers, their high priority targets and how that changes over time. Incumbent is also responsible to understand channel customers organizational structure, business strategy, competencies, priorities and near term direction/focus.

Channel Economics: Understand how the channel partners are profitable and what key factors they use to measure success. With that knowledge then be able to best position JH and the channel partner to create success.

Communication: Develop and implement comprehensive and consistent communication plan for all channel partners, locations and key influencers inclusive of the channel partner's bill to customers.

In this role the strategic accounts manager is the primary point of contact responsible to ensure and coordinate prompt resolution of problems/issues/opportunities that arise. The need to be responsive is both for the individual manager and JH organization as a whole.

Training: To include but not limited to in person, plant visit(s), webinar(s), James Hardie "Partner" University, aggregation events, group seminars and HardieLink.

Joint Strategic Business Plan with Quarterly Review adjustment and recap: The strategic accounts manager is responsible for developing, communicating and implementing agreed to joint strategic business plans with key channel customers consistent with JH regional, segment, channel, product and strategic accounts plans. Channel planning review and recap should occur at least quarterly and include, but not limited to brief recap of market conditions, competitive activity, product line goals performance and priorities along with discussion and agreement on joint targets, along with summaries/reports to be distributed to appropriate channel and JH managers in a timely manner.

OEM Segment: The strategic accounts manager will be responsible for converting competitive cladding to JH products and key account management in this segment. This will require the development of a sales funnel with qualified targets, and the ability to manage the JH sales process.

Represent and uphold JH Core Values: Thrive on Competition, Build Organizational Advantage (note: the channel can be a key organizational advantage for JH), Embrace Step Change and Operate with Respect.


Bachelor's degree (Marketing and advanced degree preferred)


Proven track record of success, significant value creation



Planning & Collaboration Capability

Team value

Leadership capabilities (interest/ability to advance & willingness to move preferred)


Nearest Major Market: Denver

Job Segment: Account Manager, Sales Operations, Manager, Marketing Manager, Sales, Management, Marketing

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Strategic Account Manager

Expired Job

James Hardie