Strategic Account Manager I-Sr

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: Account Management

JOB DESCRIPTION

Sr. Strategic Account Manager

Salary Grade: G05

Minimum Midpoint Maximum

$86,016 - $116,120 - $146,226

SUMMARY:

Responsible for establishing, managing, and enhancing relationships with PNM¿s large complex and influential businesses, government, and institutional customers. Engages with customers that are sophisticated users of utility services, often with unique needs.

Executes strong account management capabilities, and demonstrates an advanced skillset in utility pricing, rate design, engineering, or regulatory subject matters. Provides mentorship and assitance to other members of the PNM Strategic Account Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Advises customers, and is the liaison between their assigned accounts and PNM cross-functional organizations

Promotes a high level of satisfaction with primary influencers and decision makers within assigned customer base

Applies diverse pricing, rate design, engineering, or regulatory principles, practices and regulations and performs economic and decision analysis studies of complex issues in support of strategic customers

Assists with ensuring PNM meets customers existing and future electricity service needs by developing a technical understanding of the customers operations and translating this into product and service recommendations as well as assisting operations with design approaches as needed

Engages operation and technical experts from customer accounts to build trusting and productive relationships

Mentors PNM Strategic Account team members on specific utility subject matter expertise to promote a higher level of overall team knowledge

Translates customer and industry needs to PNM operation specifications and informs technical strategy

Effectively communicates PNM key messages with assigned customers and provide clear customer feedback to PNM staff at all levels (e.g. PNM cross-functional support teams, executive leadership, etc.)

Plans and conducts meetings with customer and PNM staff to understand applicable industry trends, risks, and impact of local economic factors; may work with customer to develop a risk mitigation strategy and promote business growth

Facilitates the understanding and documentation of assigned customers electric infrastructure through reviews with assigned customer and PNM engineering support

Develops customer contacts at multiple levels and align them with appropriate staffing within PNM

Understands assigned customers Energy Effeciancy goals and coordinate the alignment of appropriate PNM personel to complete those objectives

Proactively develops customer account operational solutions to positively influence the customer experience and deliver value to the customer, community, and PNM

Represents PNM as a technical, pricing, rate design, or regulatory expert at high visibility industry functions

COMPETENCIES:

Ability to apply engineering, pricing, rate design, engineering, or regulatory subject matter expertise to PNM and customer operations

Strong relationship-building, negotiation and facilitation skills

Ability to develop company and personal credibility

Ability to demonstrate business, utility, and technical acumen

Project management skills

Ability to lead the research and analysis of customer issues

Understanding of how PNM¿s generation, transmission, distribution, system planning, financial and regulatory issues, asset utilization, and environmental controls and regulations impact served customers

Ability to function well in a regulated environment

Ability to manage conflict and competing interests

Strong research and analytical skills

Ability to influence internal resources and manage diverse professionals to complete important projects

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university in business, engineering, economics, or similar field with five to seven years of related experience, including technical sales, account management, community management, or equivalent combination of education and/or experience related to the discipline.

Master¿s degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a current, legally valid driver's license and meet the company's driving record requirements.

COMMUNICATION SKILLS:

Expert communication and public speaking skills

Ability to read and comprehend complex instructions, correspondence, and memos

Ability to write correspondence

Ability to effectively present highly technical information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

COMPUTER SKILLS:

Strong working knowledge of word processing, spreadsheet, email, and presentation software; preference in MS Office

Experience with Customer Relationship Management and Billing software preferred

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to analyze complex customer and company information and propose robust utility solutions. Ability to interpret complex information and data to identify root causes for problems and develop strategies and manage recommended actions and mitigation activities. Ability to balance the needs and issues of multiple high visibility customers simultaneously.

DECISION MAKING:

Champions technical decision-making. Serves as a key resource for developing technical solutions for key accounts. Ability to operate with a high degree of autonomy while supporting company strategy.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to walk bend and observe operations and equipment, sits up to 1/3 of the time. The employee must occasionally lift and/or move up to 10 pounds. Travel is required.

Must be able to attend events as necessary, and visit customer locations.

WORK ENVIRONMENT:

Field and office environment.

JOB DESCRIPTION

Strategic Account Manager

Salary Grade: G06

Minimum Midpoint Maximum

$74,796 - $100,975 - $127,152

SUMMARY:

Responsible for establishing, managing, and enhancing relationships with PNM's large complex and influential businesses, government, and institutional customers. Acts as a trusted advisor to their customers and is the liaison between their assigned accounts and PNM cross-functional organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works with PNM team to deliver pricing, rate design, engineering, or regulatory principles, and performs economic and decision analysis studies in support of strategic customers.

Assists to ensure that PNM meets assigned customers¿ existing and future electricity service needs by developing an in depth understanding of the customers¿ business operations and translating this into product and service recommendations.

Effectively communicates PNM key messages to assigned customers and provides clear customer feedback to PNM staff at all levels (e.g. PNM cross-functional support teams, executive leadership, etc.).

Plans and conducts meetings with customer and PNM staff to understand applicable industry trends, risks, and impact of local economic factors; may work with customer to develop a risk mitigation strategy and promote business growth.

Facilitates the understanding and documentation of assigned customers electric infrastructure through reviews with assigned customer and PNM engineering support.

Develops customer contacts at multiple levels and aligns them with appropriate staffing within PNM.

Understands assigned customers¿ Energy Efficiency goals and coordinates the alignment of appropriate PNM personnel to complete those objectives.

Develops and updates applicable Strategic Account documents.

Identifies product and service opportunities to benefit PNM and customers based on customer needs.

Represents PNM as a trusted energy advisor and business leader at customer events in assigned territory.

Creates and maintains a safety conscious work environment by leading and influencing others to follow safe work practice.

COMPETENCIES:

Business, utility, and technical acumen.

Strong relationship-building, negotiation and facilitation skills.

Project management skills.

Ability to lead the research and analysis of customer issues.

Strong research and analytical skills.

Ability to develop company and personal credibility.

Ability to function in a regulated environment.

Ability to manage conflict and competing interests.

Ability to influence internal resources and manage professionals to complete important projects.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university in business, marketing, or sales with five to six years related sales experience, including technical sales, account management, community management or equivalent combination of education and/or experience related to the discipline.

Understanding of engineering or utility regulatory and pricing concepts preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a current, legally valid driver's license and meet the company's driving record requirements.

COMMUNICATION SKILLS:

Expert communication and public speaking skills.

Ability to read and comprehend instructions, correspondence, and memos.

Ability to write correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

COMPUTER SKILLS:

Strong working knowledge of word processing, spreadsheet, email, and presentation software; preference in MS Office.

Experience with Customer Relationship Management and Billing software preferred.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to analyze customer and company information and propose robust solutions. Ability to work with assigned resources to interpret engineering, utility billing, electric rate, or other information and data to identify root causes for problems and develop strategies and manage recommended actions and mitigation activities. Ability to balance the needs and issues of multiple high visibility customers simultaneously.

DECISION MAKING:

Serves as a strategic resource for developing solutions and program offerings for PNM customers and has the accountability and authority to champion decision making. Operates with a high degree of autonomy while supporting company strategy.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to walk, bend and observe operations and equipment, sits up to 1/3 of the time. The employee must occasionally lift and/or move up to 10 pounds. Travel is required.

Must be able to attend events as necessary and visit customer locations on occasion.

WORK ENVIRONMENT:

Field and office environment; works approximately 40 percent in the field and 60 percent in the office.

EQUAL OPPORTUNITY STATEMENT

Safety Statement:

Safety is a core value at (PNMR/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

PNM Resources is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:

At PNM Resources, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.