About Spectrum Enterprise
Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.
The Strategic Account Manager is responsible for dedicated account management of an assigned module of Spectrum Enterprise market customers. Responsible to protect and grow existing revenues by proactively managing the day-to-day relationship with Spectrum and Enterprise Market customers, including regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities.
Major Duties & Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
This field based position is responsible for the proactive management of an assigned module of Spectrum Enterprise customers
Meet or exceed assigned revenue goals and sales quotas within the assigned module of accounts
Conduct regularly scheduled face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities
Serve as the customer advocate for assigned customers to ensure customer satisfaction with all Spectrum departments that affect the customer. Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions
Maintains and updates internal databases with all required customer information. Establish and monitor internal control procedures for the support of assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed
Assist the Collections Department when necessary in performing collections on assigned accounts.
Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program
Perform other duties as requested by manager
Ability to read, write, speak and understand English
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
ICOMS/CSG or other billing system experience
Strong verbal, written and interpersonal communication skills
Ability to multitask, as well as work efficiently and effectively within required deadlines
The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
Valid and active State driver's license and safe driving record required
Attends all sales meetings and training sessions as required by management
Ability to manage and foster change
Ability to bend/squat/kneel
Demonstrated proficiency with Word, Excel, PowerPoint
Related Work Experience Number of Years: 5
Five years of Strategic Account Sales and/or Account Management experience
Five years' experience with advanced voice and data networking (PRI/SIP, LAN/WAN)
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13530 Business Unit: Spectrum Enterprise