Strategic Account Manager

The Role

• You'll drive our biggest customers' growth You will own, build and grow relationships with Gigs' most strategic and complex customers across multiple industry verticals. You will be responsible for the commercial growth of these accounts, including driving revenue-generating projects, negotiating pricing and owning renewals.
• You'll think strategically You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of KPIs and developing key relationships. You will identify and develop new opportunities for growing Gigs' usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers.
• You'll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs' customers.
• You'll be a first mover You will think critically about the organisation of Account Management within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers.
• You will be at the forefront of building out the account management team. You'll be one of our first Strategic Account Management hire and will play a leading role in building a high-performing B2B account management team.

What We Are Looking For

• You have 6 - 10 years of experience in Account Management at a B2B or SaaS tech company. You have profound knowledge of high-impact account management strategies and a track record of growing significant customers. You are experienced working with the largest enterprise customers and understand the challenges of, and specific strategies required for, succeeding with this type of account.
• Your expertise lies in working with high-growth, product-led technology companies, and you exhibit a high level of enthusiasm for engaging with the challenges within this domain. Your established track record shows a track record of success in growing complex technical customers who have built integrations on top of your product. You have a strong ability to work and build relationships with product teams.
• You're a commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR. You have experience preparing business cases to drive commercial outcomes.
• You care deeply about the customer experience. You are invested in ensuring our customers' success. Whatever you do needs to have a business impact.
• You're a humble overachiever. You set goals, outline strategies, and iterate to not only meet but exceed your growth targets with customers. You know it takes a high degree of emotional intelligence to meaningfully build relationships with customers, manage their concerns and help drive their growth.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.