Strategic Account Manager, Enterprise - Service Cloud

Salesforce.Com, Inc. Boston , MA 02298

Posted 2 months ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

  • Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" seven years in a row and #1 on the FORTUNE '100 Best Companies to Work For' List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Enterprise Service Cloud AE Description:

As an Account Executive within the Enterprise Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of assigned named accounts.

Your Impact:

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:

  • Develop and execute successful Service & Support sales campaigns for clients contact/call/service centers

  • Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities

  • Leverage business from new & established relationships

  • Strategize, negotiate & close business

  • Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs

Required Skills/Experience:

  • Extensive background selling Customer Service or Call Center solutions

  • Minimum 5 years of experience with selling technology solutions

  • Prospecting Skills

  • Consultative/Solution focused selling experience

  • Strong background selling software/SaaS with outstanding quota attainment history and track record

Desired Skills/Experience:

  • Objection Handling Skills

  • Discovery Skills

  • Planning and Closing Skills

  • 4 year college degree

  • Consistent overachievement of goals

  • Good written, verbal, and presentation skills

  • Be creative with strong problem solving skills and the ability to succeed in a fast paced environment

  • Background working with a CRM system (Salesforce preferred)

  • Ability to work well as part of an extended sales team

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Executive Enterprise Strategic

Braze

Posted 3 days ago

VIEW JOBS 6/27/2022 12:00:00 AM 2022-09-25T00:00 WHO WE ARE Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale - each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze. Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune's Best Workplace for Millennials in 2021, and was ranked #20 on Fortune's Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women. WHAT YOU'LL DO This role is narrowly focused on a relatively small number of the largest brand names in North America. The ideal candidate will have at least 7 years selling SaaS Solutions to strategic clients where typical deal size ranges from $250K - $1M/year. In addition, candidates should have at least 10+ years overall industry experience. Stronger fit exists with those who have experience working with strategic companies, understand the organizational complexity and decision making processes of very large enterprise organizations. Ideally, your product sales experience focuses on non-ERP solutions. Experience selling analytics, CRM, marketing automation, digital media publishing or content marketing solutions would be the best fit. Prior experience should include collaboration across many different internal and external cross functional groups, as well as SI's, tech and agency partners. WHAT YOU HAVE * Background in Strategic Sales for Mobile or Marketing Technology * Outstanding verbal, written and stand up presentation skills * Demonstrated experience in complex solution selling * Training and practice in the Value Selling, with an emphasis on creating Business Value Assessments * Prior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline, required. * Demonstrated ability to quickly come up to speed on new cloud apps and tools. * A proven connector in your daily life through social media and other mediums * Up-to-date on digital and application trends, especially in the mobile space * Proven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investments WHAT WE OFFER * Competitive compensation that includes equity * Generous time off policy to balance your work and life, including paid parental leave * Competitive medical, dental, and vision coverage for you and your dependents * Collaborative, transparent, and fun loving office culture If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights. If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights. Braze Boston MA

Strategic Account Manager, Enterprise - Service Cloud

Salesforce.Com, Inc.