Bottomline Technologies Portsmouth , NH 03802
Posted 2 days ago
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
The Strategic Accounts Manager works with Bottomline's strategic banking and financial institution customers to achieve customer delight by orchestrating the efforts of Bottomline sales, solutions consulting, product, services and support teams to grow customer relationships while ensuring we achieve customer desired outcomes and value. The Strategic Accounts Manager's priorities are:
Align the strategic vision of both parties and document in a shared customer journey roadmap
Maintain executive level relationships via ongoing communications and governance
Determine key performance metrics that are critical to Delighting each strategic account, set clear ownership across the organization for specific metrics and drive accountability through regular measurement and reporting
Grow customer relationships by identifying opportunities to deliver additional Bottomline Software Solutions and drive the business development for incremental Services
Formulate, own and drive commercial and relationship plans for each account
Supports Sales and Implementation process, but takes lead role in Account & Relationship Management for Strategic Accounts in Production
This is a senior role within the Bottomline Digital Banking team and reports to the GM Enterprise Banking. The individual must understand the customer's business and their specific industry requirements to be effective. This individual is ultimately responsible for orchestrating a highly successful customer relationship with Bottomline that leads to retention, renewal and account growth. The Strategic Accounts Manager will be required to manage a portfolio of customers, liaise with various internal functional groups (product, engineering, delivery, support, …) as well as Bottomline's business partners in a fast-paced, dynamic environment.
What will make you successful:
Full accountability for relationship management, success and customer delight
Understand customer business goals and convey these goals to Bottomline functional teams to ensure long term customer delight, account growth, retention and renewal
Develop proposals and estimates for new business opportunities and partnerships
Organize written status and host monthly internal account reviews
Organize written status and host quarterly customer executive meetings
Act as the key customer escalation point during post-implementation activities
Work with the GM Enterprise Banking to leverage common processes and practices within the Strategic Accounts portfolio
Work with larger Banking Solutions leadership team to identify, develop and commercialize innovation opportunities across the Strategic Accounts portfolio
If you have the attributes, skills, and experience listed below, we want to hear from you:
The candidate must have held a position in which they had a direct and extensive, successful working relationship with senior executives
Strong financial services or banking background
Previous sales, relationship management and program management experience in enterprise class applications
Demonstrated success in business development and growing customer relationships
Familiar with project management techniques, SDLC processes and tools.
Experience in writing proposals and business cases for new opportunities
Strong verbal and writing skills, presentation skills, and motivational techniques
A willingness and enthusiasm for travel.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Bottomline Technologies