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Strategic Account Lead 3 Retention & Development

Expired Job

At&T Sacramento , CA 94204

Posted 3 weeks ago

Overall Purpose: Advanced level direct sales position, this role generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customers strategic business priorities. Key Roles/

Primarily on customer premise, create existing/new sales for solutions delivery meeting a wide variety of customer needs for ATT products/services/systems/solutions. With the aid of support resources, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information, obtaining prospects. May support resolution of customer disputes and accounts receivable discrepancies (i.e.billing/installation/customer issues). Supports contract renewal efforts, generates contract addendums, maintains contract expiration inventories for assigned accounts. Supports product presentations/services/migrations benefiting customer needs. Demonstrates broad and strong working knowledge of entire product/service line. Partners with clients to understand business needs,issues,strategies,priorities,delivering valuable solutions. Develops responses to Request for Proposals. Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture. Owns account relationship; responsible for meeting revenue objectives. Demonstrates sustained record of sales achievement. Effectively influences customers, diffusing potential problems. Develops strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude. Supports the sales team through coaching or mentoring. Assists less experienced peers. Lead when presenting products/services to existing or prospective customers. This job key applies to employees who spend more than 50% of their time performing duties directly related to making sales away from their offices at customers place of business or home. For employees working in Massachusetts, this job key applies to employees who both spend at least 50% of their time performing duties directly related to making sales away from their office at customers place of business/home and are not expected to report to their office on a daily basis. For employees working in Hawaii, this job key applies to employees who spend at least 60% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Oregon and West Virginia, this job key applies to employees who spend at least 70% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Colorado, the District of Columbia, Minnesota, North Dakota, Pennsylvania, Washington, or Wisconsin, this job key applies to employees who spend at least 80% of their time performing duties directly related to making sales away from their office at customers place of business/home. Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales,etc.;traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with ATT external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.Education:Typically requires a Bachelor degree.Experience:Typically requires 8-12 years direct work experience.Supervisory:No.

Principal Functional Skills / Competencies associated with this Title:

  • Account Management

  • Business and Financial Acumen

  • Competitive Differentiation

  • Consultative Selling

  • Customer-Centric Solution Development

  • Design Thinking

  • Industry Knowledge

  • Knowledge of Product Line

  • Managing Multiple Priorities

  • Prospecting

  • Relationship Management

  • Technology Expertise

  • Territory / Module Management

Job ID 1855563-3 Date posted 11/19/2018

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Strategic Account Lead 3 Retention & Development

Expired Job