Strategic Account Executive
Locations: Portland, Oregon, Denver, Colorado, Phoenix, Arizona OR Seattle, Washington
Seize your chance to be a leader as we create something BIG! The contact center market is at the early stages of moving to the cloud (only 15% penetration vs. 60%+ for CRM) and NICE inContact is the recognized market leader (Gartner Magic Quadrant, Forrester Wave, and market share) in this high growth, $15B+ market.
The Strategic Account Executive is responsible for creating and maintaining relationships with NICE inContact Sales Partners, identifying sales opportunities and building market share in the West SLED region. This position requires an individual contributor who will increase revenue streams in State and Local Government, as well as K-12 and Higher Education accounts. The primary focus will be on selling to government and education customers with contact centers supporting Citizen or Student Services.
As a Strategic Account Executive, a Typical Day Might Include the Following:
Meets and exceeds assigned sales quota.
Build and maintain relationships with potential and current customers and sales partners.
Assist and support Sales partners in sales effort by participating in sales calls and closing efforts.
Maintain product knowledge by attending weekly trainings.
Travels as needed to maximize growth and revenue, while adhering to all NICE inContact travel policies and requirements.
If remote from NICE inContact headquarters, maintains appropriate home office within NICE inContact allowances.
Makes in person sales calls
Interacts with all levels of organization. Makes presentations as necessary to same.
Build trust and rapport with current and potential customers.
Regularly closes deals and builds future pipeline within or exceeding goals.
Completes all NICE inContact paperwork timely - expense reports, sales call logs, etc.
Regularly keeps direct supervisor apprised of issues and potential sales.
Travel required 50%.
To Land This Gig You'll Need:
Bachelor's Degree in Business Information Systems, Marketing, Communications or similar field or equivalent work experience required.
10 + years sales experience
Previous experience in telecom, call center, software or hardware industries
Highly professional demeanor - presence, voice
Demonstrated high level competency in written and verbal communications
Demonstrated success working with little to no direct daily supervision in a home office setting
Sales Engineering experience
Telecom sales experience
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's No. 1 cloud customer experience platform, NICE inContact CXone, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.