Strategic Account Executive, NAM

Userzoom San Francisco , CA 94102

Posted 2 weeks ago

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UserZoom helps businesses optimize User Experience of Web-based products and Mobile Apps. The benefits of good UX Design and Usability are many and the ROI is high. However, designing excellent customer experiences is not an easy task and user testing has become a critical aspect of User Centered-Design and Software Development. Thats why weve developed a feature-rich, cost-effective SaaS (Software as a Service) solution for online UX research and testing. Its used by highly demanding UX Professionals and Online Marketers around the world

About the Position:

The Strategic Account Executive is responsible for growing our footprint and the value we bring to our highest potential customers. This position includes both new business generation as well as customer retention. The SAE will direct and execute upon strategic account plans for current customers in collaboration with a dedicated account team. A successful candidate will be able to expand new business within a focused group of accounts and grow/retain the book of business.

Responsibilities:

Delivering against a new business quota within our highest-potential customers
Growing and retaining customers within their customer base
Developing strategic account plans in collaboration with the account team
Build groundswell and build consensus between multiple groups to drive enterprise deals
Execute upon a strategic account plan to grow our business and value, visibility, usage, and adoption
Managing and build a strong expansion pipeline
Work closely with an account team to deliver against a strategic account plan
Expanding visibility into the C-suite and Sr. Management
Executing end-to-end sales cycles- Prospect, qualify, develop, close & grow customers
Delivery
Creating and delivering accurate sales forecasts
Be a trusted advisor and be able to provide solutions to business challenges that are mutually beneficial.

The Strategic Account Executive reports to the VP of Strategic Accounts.

Requirements

8+ years of successful enterprise SaaS sales experience
History of exceeding quota performance & account retention goals
Has sold large deals (1M+) within multi-matrixed enterprises
Experience building consensus and groundswell within large enterprises
User Experience domain expertise is highly valued- UX Research experience highly valued
Experience with strategic consultative selling into UX, Insights, Digital/Online Marketing, and Product teams
Experience developing strategic account plans for growth & customer retention
Have lead account teams to include AM/CSM, SDR/BDR, Delivery & Marketing teams
Experience delivering strong business cases, QBR/EBRs and success plans with current customers
Creative and strategic problem-solver
Bachelors degree from an accredited 4 year university
Exceptional interpersonal and communication skills
Self-starter, with demonstrated ability to succeed in a fast-paced environment
Strong team player and competitor who likes to win as a team
Able to travel ~ 30%

Benefits

UserZoom will offer you the following benefits for our US employees:

15 PTO days per year, on accrual basis
5 Sick days, available on January 1st
10 Paid Holidays
2 Floating Holidays, prorated dependent on hire date.
1 Birthday day
401k, with match
Stock Options
Health Benefits: Medical, Dental and Vision

Medical: UZ pays 90% for employees
Dental UZ pays 100% for employees
Vision: UZ pays 100% for employees

Up to 75% for dependents

Flexible Spending Account
Health Savings Account
Commuter Benefits
Basic Life Insurance
Long- Term Disability
Short- Term Disability

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