Eversource Waterford , CT 06385
Posted 3 weeks ago
Role and Scope of Position:
This position provides strategic customers with a coordinated point of contact for all customer issues related to gas or electric distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. Assigned and strategic accounts as determined by Strategic Sales Manager.
This is a hybrid position. The first three months will be full-time in the office
Essential Functions:
Proactive Customer Relationship Management - develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities.
Corporate Positioning - develops and implements operating plans for achieving corporate objectives with the strategic customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer education and promoting corporate positions.
Customer Service - develops strategies and directs Company resources to resolve customer service issues such as: installation of new or upgraded utility service, reliability or power quality problems, billing related issues and general customer inquiries.
Sales - retains and grows distribution revenue (gas and electric), promotes value added services and products, distributed generation programs, and other emerging technologies such as Hydrogen, renewable natural gas and geothermal.
Revenue Cycle - collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
Proactively provide solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
Understanding of Eversource growth initiatives, strategy, objectives, messages and direction in order to achieve team and company goals. Early identification of key stakeholder needs/issues that shall minimize conflict between parties. Engagement with Management, Leadership, Regulatory and Legal on regulatory initiatives within state(s).
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
Requires excellent communication skills (verbal and written)
Strong interpersonal skills
Management skills (leading, coaching, hiring, holding people accountable, etc.)
Strong business acumen and technical knowledge of electric and gas distribution systems.
Ability to use PC, tablet and desktop applications (e.g., Microsoft Word, Excel and Salesforce).
Education:
Experience:
Compensation and Benefits:
Working Conditions:
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Job can require visits to customer sites (office environments, electric vaults/rooms/switch yards, outside locations and hard hat areas) which may include driving or using public transportation.
This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.
Mental Aspects: Leadership Behaviors/Competencies:
Set and Communicate Direction and Priorities
Know the business plan and how your role connects to it
Identify problems, issues; take responsibility for resolution
Set high standards for self; deliver quality performance
Raise ideas for improvement
Communicate, communicate, communicate
Build Trusting Relationships
Follow through on commitments made to manager, colleagues, and customers.
Address difficult or controversial issues and encourage others to do the same.
Have honest dialogue with others
Manage and Develop People
Set performance goals that align with department and company goals
Meet regularly with your supervisor/manager to discuss your performance
Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.
Foster Teamwork and Cross-functional Collaboration
Work collaboratively within and across the organization to achieve "One Company" and other goals
Recognize and address cross functional implications of your work
Create a Diverse, Inclusive Workforce
Lead Change
Proactively seek out opportunities to improve business performance and customer service.
Respond positively to new demands or circumstances
Exhibit a "can-do" attitude to support changes in priorities and work processes
Focus on the Customer
Please submit a resume with your application.
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#LI-RG1
Worker Type:
Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Eversource