Storyland Director Of In-Park Revenue

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Position Overview

As a member of the senior leadership team, the In-Park Revenue Director provides leadership and direction for the Food & Beverage and Retail departments, and the In-Park Revenue Director will assist in developing all internal programs related to revenue generation for the property. Provides strategic goals and insight to grow each department's per caps & performance. Responsible for leading a team of two full-time managers and 100+ seasonal associates.

We are currently looking for a:

Storyland Director of In-Park Revenue

Roles & Responsibilities:

Job Description

At Story Land & Living Shores, you'll find more than a job. We offer competitive wages, flexible schedules, and growth opportunities. We also offer team member discounts, incentive programs, appreciation events, unlimited admission to select parks, and more! Apply today for your chance to get paid, earn resume-enhancing experience, and create unforgettable memories!

Story Land & Living Shores is owned and operated by Palace Entertainment, a leading leisure park operator in the United States that oversees over 25 entertainment venues, hotels, and educational venues in 10 states.

Roles & Responsibilities

• Oversee all functions related to the safe and effective operation of the Food & Beverage and Retail departments

• Implement strategies to grow revenue, per caps and profitability for the in-park spending departments.

• Ensure compliance with standard operating procedures and food safety regulations and procedures; ensure Food Service facilities are clean and operating at maximum efficiency

• Work with the maintenance department to ensure equipment and food services facilities are professionally maintained, and downtime is minimized.

• Create product requisitions and manage inventory

• Ensure all Food Services employees are aware of and adhere to all guest service standards and principles

• Responsible for maintaining Food & Beverage presentation standards at all Food Service facilities

• Responsible for the execution of all food inventory policies and procedures, with a focus on controlling costs and managing waste

• Ensure continued compliance with local Health Department sanitation guidelines and codes

• Provide leadership over the recruitment process; may assist with training seasonal staff, as well as manage the department's labor expense

• Provide leadership to the seasonal leadership team and frontline team members

• Assist in executing seasonal set-up and layout of retail locations and ensure that all visual displays are clean, presentable, in good working order and in proper positioning /composition to drive store sales

• Ensure compliance with Child Labor Laws and company policies/procedures

• Address customer concerns and provide customer service recovery plans

• Facilitate communication, operational readiness, and overall guest service to the entire facility

• Develop and regulate departmental labor budgets

• Be an active participant on park teams, including the manager-on-duty program

• Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement

• Perform periodic performance evaluations of seasonal staff

Requirements:

Experience: 5-7 years of management experience in hospitality (or a comparable fast-paced environment) is required. Knowledge of food codes is essential, and understanding current food and retail trends is a plus.

Education: A four-year degree from an accredited college with 5+ years' experience in a high-volume multi-unit location or equivalent experience.

Team member benefits:

• Benefit eligibility begins on 1st of the month following the date of hire (Medical, Dental, Vision)

• Paid time off: vacation, holiday and sick time

• Receive employee discount: 50% off food, 35% of retail, free season pass to Story Land and Living Shores Aquarium valid during length of employment

• Receive friends and family day passes

Do not miss the chance to spark your career now!