Store Trainer - Roosevelt Field (Full-Time)

Microsoft Corporation Garden City , NY 11599

Posted 2 months ago

Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we're looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we're the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

We provide:

  • A work environment that is diverse, inclusive, and welcoming of all

  • Training that will make you feel empowered to do your best work even if you aren't a tech expert

  • Career opportunities for all of our employees

  • Fantastic, comprehensive and competitive benefits for full-time and part-time employees

  • Gratitude & recognition for our awesome employees

  • Belief that at Microsoft #WeWinAsATeam

The Store Trainer possesses a passion for technology and supports the growth of each of the store team members by teaching them about our product line-up, customer service skills, and resources that will prepare them to offer a world-class customer experience. The Store Trainer reports directly to the Store Manager and is the ultimate subject matter expert when it comes to role, product, demo, and sales training for all team members in the store. The Store Trainer also partners with the HQ Readiness Team to help drive company and retail store priorities to ensure strategic objectives are met within the store.

Required Qualifications

  • 2 years of experience in a teaching, training, or management capacity

  • Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position.

Preferred Qualifications

  • Previous technology/product/software training experience or related teaching experience in non-retail environment

  • Experience in selling consumer electronics or technology solutions

  • Deep understanding of Microsoft products including, but not limited to: Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace.

  • Time management, analytical and organizational skills with a high-level attention to detail

  • Strong verbal and written communication skills

  • Microsoft certifications OR experience/education in technology/IT

  • College degree


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Customer Obsession

  • Generate customer obsession within our community through your passion and knowledge of everything Microsoft related

  • Create a learning environment that is passionate, fun, & filled with knowledge for our employees and customers which builds on our #WeWinAsATeam culture

  • Evangelize product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love


  • Excel in fast paced and ambiguous situations by possessing impeccable organizational skills, patience and empathy

  • Be able to pivot in a changing in-store environment and circumstances through world class customer and employee engagements

  • Proactively build your Microsoft product & service acumen in order to be the expert in everything related to our internal and external customers by learning through peers, self-educating, and showcasing product and service offerings

  • Ability to be flexible and manage tasks according to the needs of business

Drive for Results

  • Create an inclusive environment of modern story telling through insight sharing and self-discovery to deliver financial results

  • Coach team members on sales skills and habits through observation to further enhance selling and support knowledge

  • Observe customer interactions to provide sales and product coaching that can elevate overall store results and team engagement focus areas

  • Ensure learning management tool results of the store team is meeting and exceeding company deadlines put into place

Influencing for Impact

  • Infuse Microsoft Store culture, mission and values within the team, which will elevate in-store customer interactions

  • Continuously promote product knowledge to others along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture

  • Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates


  • Feel empowered to impact and support store and corporate leadership teams in the development of innovative ways to make a larger impact in the lives of our customers

  • Combines resources to provide a thorough learning experience while partnering with teammates to achieve store and company goals

  • Connect with each team member to understand their readiness and learning needs to ensure they are able to deliver on all training content

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Visual Merchandiser Lead Full Time Roosevelt Field

Macy's, Inc.

Posted 1 week ago

VIEW JOBS 9/11/2019 12:00:00 AM 2019-12-10T00:00 Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More " So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today! Job Overview: Supports My Macy's through creative Merchandise Presentations, seasonal fashion trend statements, dimensional visual presentations, promotional events, corporate shop concepts and divisional prototypes. Perform other duties as assigned. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Partner with Store Management team to drive superior execution of visual merchandising priorities that align with store.Influence store decisions that affect merchandising and event execution. * Ensure timely set-ups of promotional presentations, merchandise placement of key items and seasonal fashion trend statements, sales and event set-ups, within company guidelines * Assist with merchandise placement and accurate sales promotion set-up. Partner with Store Management team on execution of Visual Directives through attendance at workload planning meeting. * Navigate the portal to obtain seasonal, monthly and weekly execution directives and promotional set up direction. Drive execution of a monthly calendar of Visual Execution * Participate in black box process with Store team, responding to required visual actions that will drive positive sales results. * Enforce maintain merchandising standards, proper fixture utilization, providing an outstanding shopping experience * Ensure all procedures, policies, and standards are understood and followed by associates * Ensure that shortage prevention initiatives are executed * Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment, through maintaining accessibility standards. * Ability to work with all levels of store management * Communicate plans and progress with District Director Visual on weekly basis through e-mail or phone * Regular, dependable attendance & punctuality Qualifications: Education/Experience * A minimum of 1 – 3 years of visual merchandising and display experience. * Current knowledge of Ready-to-Wear, Men's, Home fashions. * Art, design or creative background. * High School Diploma required. Communication Skills * Ability to read, write, and interpret instructional documents. * Strong written and verbal communication skills. * Strong interpersonal skills. Reasoning Ability * Must be able to work independently with minimal supervision. * Strong organizational, planning, prioritizing, skills Physical Demands * This position involves regular walking, standing, hearing, and talking. Involves ladder use. * May involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception,and focus adjustment. Ability to lift up to 30 pounds. Other Skills * Working with tools: Hammers, electric drills, screwdrivers, matt knives. * Customer Service orientation. Talent for selling floor creative merchandising. Work Hours * Mon – Friday, weekend days as deemed necessary. Ability to work a flexible schedule based on department and store/company needs, including seasonal timeframes This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. Garden City NY

Store Trainer - Roosevelt Field (Full-Time)

Microsoft Corporation