Store Team Leader

Ingersoll Rand Oklahoma City , OK 73179

Posted 1 week ago

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Summary:

As a Store Lead,you will be a trusted advisor to customers who works with them to identifytheir needs and helps to resolve parts or equipment issues with sale of qualityparts and solutions offerings. As a lead, your role is also responsible for theoverall store/facility and warehouse management.

Responsibilities:

Customerfacing: 55%

  • Activelyengages with both counter customers and phone customers to fully identifyneeds, respond to inquiries or questions, and offer timely quality solutions.

  • Engageswith every customer when they enter store, before they reach the counter ("10ft /10 seconds in store" rule of engagement).

  • Drivessales by having maintaining current knowledge of all portfolio offerings anddemonstrate technical knowledge of parts to provide customer value propositionsand drive sales

  • Increasessales by identifying related products or add on extensions needs and makingcustomers aware of product promotions and adding lines to parts orders.

  • Figuresout the best method to resolve problems and ensure customer satisfaction whileadhering to company policies.

  • Occasionallyvisits external customers to better understand their needs and potential salesopportunities in future.

  • Maintainconstant awareness of local market pricing and product trends, collaboratingwith the Retail Ops Leader to develop actions to demonstrate opportunities forgrowth and addressing pressures from competition.

  • Leadoverall implementation of product and vendor promotions and customer events.

  • Ensuresportfolio for the store and showroom is kept current and incorporates localcustomer needs to ensure high availability of sales.

  • Makesoutbound calls including marketing new products.

  • Generateslead sheets for Account Managers

  • ProcessesReklaims

Leadershipand Winning Culture 5%

  • Assistswith the selection and onboarding of new employees.

  • Basedon assigned work objectives, plans and leads distribution of work.

  • Providesinput to the Retail Ops Leader regarding performance reviews and/or performanceissues, of employees in the store, as needed.

  • Modelsa sales culture, reinforcing parts and solutions sales and engagingcustomer-facing behaviors and customer service

Operations30%

  • Executequote and order management processes with high level of accuracy to expeditethe fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment.

  • Responsiblefor cash management process including reconciliation; approves overrides.

  • Responsiblefor showroom appearance.

  • Developand execute annual operating plans for store. Prepare and analyze businessforecasts and reports, conduct audits and reviews to ensure business processand financial compliance.

  • Workwith the Retail Ops Leader to recommend potential alignment with other SBUs formarket penetration.

  • Responsiblefor achieving store sales goals objectives including customer and vendorevents.

  • Conductmarket price and product needs analyses and recommends new product offerings toRetail Ops Leader.

  • Addressand resolve facility issues and run store operations to ensure follow through,productivity and quality in standard work and processes.

  • Insurecompliance with Company safety programs. procedures; conduct safety audits;ensure required training compliance and conduct safety training as needed, andreinforce a strong safety culture.

  • Completetraining as required, including safety training, certification and testing.

  • Responsiblefor maintaining required daily, weekly and monthly reports.

FulfillmentActivities 10%

  • Responsiblefor will calls.

  • Maydelivers parts to customer locations or job sites.

  • Filingof M/S's, freight bills of lading, equipment packing slips, etc. for inventoryreconciliation and audit purposes.

  • Managestransfers.

  • Responsiblefor monitoring/auditing all product returns and warranty transaction/claimactivity.

  • Flexibilityto work outside normal work hours/weekends, as required.

Supervisory responsibilities

This job has nosupervisory responsibilities.

Qualifications:

We are lookingfor a customer oriented person with a High school diploma or GED required plusminimum of 2 years of inside sales, retail or related experience. HVAC sales orrelated HVAC experience is beneficial. A mechanical aptitude and backgroundwill be helpful in this role. Proven experience in building customerrelationships.

Key Competencies:

  • Validatedsales and customer service skills.

  • Havea strong instinct to act, a strong teammate and be able to maintain a highenergy level even with challenging situations or customers.

  • Astrong knowledge and comfort level with computers is necessary. Programs usedinclude Microsoft Office; Word, Excel, and Outlook.

  • Proficiencyin an inventory management system or retail sales program a plus.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.

'633489


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Store Team Leader

Ingersoll Rand