Store Team Leader

Big Lots Desoto , TX 75115

Posted 7 months ago

Description

Responsible for leading, planning, and directing the entire Store Team. Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards. Retains accountability for all aspects of the store but will often delegate tasks or operational activities to other leaders and will supervise, inspect, train, and/or coach those leaders in order to accomplish all goals and tasks set for the store. Occasionally required to prepare for freight processing, stock shelves, or participate in other aspects of the freight flow and merchandising process. The Store Team Leader will spend a substantial majority of working time performing management tasks. #LI-POST
1.Plans, leads, directs, and employs all operational and financial resources to achieve established goals.
2.Utilizes company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.
3.Leads all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service.
4.Leads and supervises all furniture department operations, including furniture sales and sales processes, Lease to Purchase, Price Holds, and furniture department merchandising and presentation standards.
5.Responsible for the scheduling and payroll processing in the store on a daily and weekly basis.
6.Oversees and drives staffing efforts in the store, including interviewing, selection, hiring, training, and performance evaluations of all associates in collaboration with the other members of the store's leadership team.
7.Approves and administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the other operational and support resources in accordance with company guidelines.
8.Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
9.Directs the preparation for merchandising initiatives and ensures reconciliation of all inventory transactions.
10.Serves as Manager on Duty including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

Qualifications
1.High School Diploma, GED or equivalent work experience required. Must be 18 years of age.
2.Minimum five years retail management experience preferred.
3.Excellent leadership, organizational, communication, presentation and interpersonal skills required.
4.Proven ability to lead, coach and develop team members to achieve company goals and objectives on a consistent basis.
5.Strong decision-making and problem resolution skills required.
6.Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
7.Availability to work a variable schedule of at least 40 hours per week, including nights, weekends, and holidays required.
8.Ability to travel between stores with some overnight stays required.
9.Demonstrated visual merchandising skills required.
10.Basic English literacy, math and PC skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Team Leader

H&R Block, Inc.

Posted 1 week ago

VIEW JOBS 2/7/2020 12:00:00 AM 2020-05-07T00:00 What you'll do... Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... * Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block * Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary * Serve as point of contact for onsite escalated client service concerns * Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary * Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience * Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals * Lead daily huddles and communicate essential information to office associates What you'll bring to the team... Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... * Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block * Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary * Serve as point of contact for onsite escalated client service concerns * Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary * Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience * Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals * Lead daily huddles and communicate essential information to office associates H&R Block, Inc. Desoto TX

Store Team Leader

Big Lots