Store Supv (Us)

TD Bank Group Saint Johnsbury , VT 05819

Posted 2 weeks ago

Job Requirements

  • HS Diploma or GED required, 2-year degree preferred

  • 1+ years of related experience required

  • Knowledge of Customer Service and Teller responsibilities

  • Proven ability to meet and exceed Customers' expectations

  • Strong organization skills to handle multiple tasks in a fast-paced environment

  • Effective verbal and written communication skills

  • Applies sound judgment in decision making and problem solving

  • Sales and Operational Management skills

  • Proficient in Microsoft Office

  • Strong working knowledge of all operational systems and databases

  • Ability to supervise and lead others

  • Notary License (Preferred)
    Job DescriptionThe Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager and Head Teller/Teller Service Manager. This job provides ongoing coaching and models Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction.

  • Accountable for achieving an overall Legendary Customer experience in the Store

  • Ensures team members fully complete required Training prior to servicing Customers

  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

  • Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs

  • Partners with Store Leadership to achieve both Store and individual performance metrics

  • Responsible for making sound decisions and timely problem resolution

  • Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning

  • Is flexible to move between platform and teller line and is able to prioritize the needs of both

  • Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings

  • Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results
    Employment TypeRegular

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Store Supv (Us)

TD Bank Group