Store Support Supervisor

Whole Foods New York , NY 10007

Posted 1 week ago

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Supervises and delegates tasks to Team Members.

  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.

  • Assists in training of new Team Members, utilizing learning checklists and training materials.

  • Keeps all cases and shelves clean, well-stocked and properly rotated.

  • Resolves difficult customer situations.

  • Ensures all necessary breaks are given.

  • Communicates team concerns to the Team Leader and Associate Team Leader.

  • Communicates attendance issues or concerns to Team Leader and Store Leadership.

  • Sets and achieves the highest standards of retail execution.

  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

  • Provides timely, thorough, and thoughtful performance evaluations.

  • Consistently communicates and models WFM vision and goals.

Job Skills:

  • Extensive knowledge of Store Support team procedures and policies.

  • Capable of teaching others in a positive and constructive manner.

  • Demonstrates advanced product knowledge, maintains awareness of new products.

  • Excellent interpersonal, motivational, team building, and customer relationship skills.

  • Capable of teaching others in a positive and constructive manner.

  • Product knowledge.

  • Advanced knowledge of regulatory and safety policies and procedures.

  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.

  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

  • 12+ months retail experience.

Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.

  • In an 8-hour work day: standing/walking 6-8 hours.

  • Hand use: single grasping, fine manipulation, pushing and pulling.

  • Work requires the following motions: bending, twisting, squatting and reaching.

  • Exposure to FDA approved cleaning chemicals.

  • Exposure to temperatures: <32 degrees="" fahrenheit="" (freezing),="" 32-40="" degrees="" fahrenheit="" (refrigerators),="">90 degrees Fahrenheit.

  • Ability to work in a wet and cold environment.

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Cashier & Sales Floor Support Mens Store

Nordstrom

Posted 3 days ago

VIEW JOBS 1/18/2019 12:00:00 AM 2019-04-18T00:00 Job Description The ideal Cashier has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. A day in a life... * Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service * Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion * Be a great team player by doing your part of keep the department "runway ready," including straightening up, lightly cleaning and restocking the cash wrap area and sales floor * Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary * Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program You own this if you have… * The ability to prioritize multiple tasks and requests from customers in a fast-paced environment * Excellent communication and interpersonal skills * Strong organization and follow-through * A knack for problem solving * Proficiency with computers and an interest in learning new computer applications * The ability to work a flexible schedule based on business needs We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Health * Retirement * Time Off * Merchandise Discount * Lifework / EAP resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. By applying, you agree to our Nordstrom Careers Privacy Policy © 2018 Nordstrom, Inc. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom New York NY

Store Support Supervisor

Whole Foods