Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Store Support Supervisor (Customer Service Supervisor)

Expired Job

Whole Foods Palo Alto , CA 94306

Posted 2 months ago

Assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Maintain attractive Front End displays and support the regional Front End vision. Support the Front End Team Leader and Associate Team Leader(s) to ensure smooth operation of the Front End Team. Ensure a positive company image by providing courteous, friendly, and efficient service to customers and Team Members.Responsibilities

  • Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service.

  • Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader.

  • Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader

  • Establish and maintain a positive work environment that supports a high Team Member morale.

  • Communicate and maintain Team Member safety and security standards.

  • Supervise and delegate tasks to Front End Team Members.

  • Assist in training of new Team Members, utilizing learning checklists and training materials.

  • Support national, regional, and store programs.

  • Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.

  • Open and close department according to established procedures.

  • Oversee team and resolve difficult customer situations.

  • May assist with interviewing

  • Determine break schedule and ensure all necessary breaks are given.

  • Communicate team concerns to the Team Leader and Associate Team Leader.

  • Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.

  • Operate and sanitize all equipment in a safe and proper manner.

Knowledge, Skills, & Abilities

  • Excellent communication skills and willingness to work as part of a team

  • Ability to deliver information in a clear and respectable manner to fellow team members and customers

  • Extensive knowledge of Front End Team procedures and policies

  • Capable of teaching others in a constructive and positive manner

  • Ability to perform physical requirements of position

  • Ability to operate all necessary equipment

  • Strong demonstrated organizational and time management skills

  • Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook

  • Able to prioritize efficiently and delegate responsibilities

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed

Desired Work Experiences

  • 1+ year Front End or Customer Service experience required

  • Customer Service Focus

  • Team Building

  • Employee Relations

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor (FullTime)

Autozone, Inc.

Posted 4 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Position Summary AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day. Position Responsibilities * Assists Store Manager with supervising, training and developing store personnel * Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts * Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised * Delegates and ensures store merchandising tasks are completed in a timely manner * Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability * Ensures all company policies, and loss prevention procedures are followed * Utilizes ZNET to help customers locate merchandise or find suitable alternatives * Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment) * Monitors cash flow, inventory and security control * Maintains sales productivity, store appearance and merchandising standards * Conducts and reviews all opening and closing procedures * Manages emergency situations and conduct proper emergency procedures * Follows proper accident procedures * Provides feedback regarding AutoZoner performance to the store manager * Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment * Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment * Processes returns and effectively manages inventory * Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner * Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits Position Requirements * High School diploma or equivalent * ASE Certified preferred * Demonstrates high level of integrity * Excellent communication and decision making skills * Ability to drive customer service Autozone, Inc. East Palo Alto CA

Store Support Supervisor (Customer Service Supervisor)

Expired Job

Whole Foods