Store Support Representative (100% On-Site Pelham, AL)

Store Support Representative (100% On-Site Pelham, AL)

Are you detail-oriented and passionate about providing exceptional support to retail stores? Join our team as a Store Support Representative, where you'll assist with sales orders, manage reports, and collaborate with various departments to address store needs. Bring your customer service experience and organizational skills to a dynamic and fast-paced corporate environment!

Who We Are

Gabriella White is home to our family of brands

• Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication

• Enthusiasm

• Synergy

• Integrity

• Goal-Oriented

• Nimble, or simply put DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We're always looking for talented people to join our team and grow together.

What We Offer

• Competitive health, dental, and vision plans

• 401(k) plan with match after 12 months

• Employee Assistance Program and Chaplain Services to support mental and emotional well-being

• Paid sick, vacation, holidays, and paid parental time

• Monthly incentive and/or bonus opportunities

• Generous Employee Product Purchase discount

What You Do

• Responds to all calls and emails within 24 business hours.

• Liaison with traffic department, cushion plant, visual team, marketing, and accounting departments to assist with store needs and communicates all appropriate information from these partners to the stores.

• Ensure stores complete open order and stuck open order report weekly and cascade to regionals.

• Partners with supervisor and the Regional Directors of Retail to address store concerns and needs.

• Creates sales report tracking for stores and licensees and sends out daily sales reports to needed parties.

• Processes all visual Supply Chain Transfers for store product.

• Generates POs for 3rd party accessories based on the visual team seasonal orders.

• Partners with visual team for reorders from stock to maximize business in each store.

• Generate and track sales reports to send to retail leadership.

• Process retail RMA's.

What You Bring

• High school diploma or equivalent required; some college preferred.

• Minimum of 1year in a customer service environment required; furniture or apparel industry preferred; past supervisory experience strongly preferred.

• Highly organized, detail oriented, and great listening ability.

• Ability to build and maintain strong relationships with stores and corporate employees.

• Good verbal and written communication skills as well as interpersonal skills.

• Microsoft Office Suite including Outlook, Word, and Excel.

• Syspro (ERP) software experience preferred.

• Experience with general office equipment including multi-line telephone, fax, desktop computer, copier, printer.

• 40-hour schedule with overtime expected during special events. Hours will vary depending on business needs but generally will align with 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional weekends.