Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Store Support Associate Team Leader

Expired Job

Whole Foods Germantown , TN 38138

Posted 2 months ago

Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members.

All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Models and delivers outstanding customer service.

  • Sets and achieves the highest standards of retail execution.

  • Works with Team Leader to achieve cost, margin, expense and labor targets.

  • Follows through on all customer questions and requests; resolves concerns as needed.

  • Works with Team Leader to resolve team concerns or issues.

  • Evaluates and documents Team Member work performance.

  • Functions as point person and departmental person in charge in absence of Team Leader.

  • Consistently communicates and models WFM vision and goals.

  • Sets and achieves the highest standards of retail execution.

  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

  • Provides timely, thorough, and thoughtful performance evaluations.

  • Consistently communicates and models WFM vision and goals.

Job Skills:

  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.

  • Demonstrates advanced product knowledge, maintains awareness of new products.

  • Growth mindset towards greater responsibility and ownership.

  • Desire to coach and mentor others for growth.

  • Excellent interpersonal, motivational, team building, and customer relationship skills.

  • Capable of teaching others in a positive and constructive manner.

  • Product knowledge.

  • Advanced knowledge of regulatory and safety policies and procedures.

  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.

  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

  • 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.

  • In an 8-hour work day: standing/walking 6-8 hours.

  • Hand use: single grasping, fine manipulation, pushing and pulling.

  • Work requires the following motions: bending, twisting, squatting and reaching.

  • Exposure to FDA approved cleaning chemicals.

  • Exposure to temperatures: <32 degrees="" fahrenheit="" (freezing),="" 32-40="" degrees="" fahrenheit="" (refrigerators),="">90 degrees Fahrenheit.

  • Ability to work in a wet and cold environment.

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Xfinity Retail Assistant Store Manager

Comcast

Posted 3 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Business Unit: Job Summary: Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best, and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms, and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning, and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement. Employees at all levels are expected to: * Understand our Operating Principles; make them the guidelines for how you do your job * Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services * Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences * Win as a team-make big things happen by working together and being open to new ideas * Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers * Drive results and growth * Respect and promote inclusion and diversity * Do what's right for each other, our customers, investors and our communities Core Responsibilities: * Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team. * Proactively coaches and develops store team to perform their responsibilities at a high level. * Provides on-boarding support, observes, and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience. * Ensures store environment consistently follows published planograms and branding standards, and that all customer demos are fully functional at all times. * In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer escalations. * Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures, and overall efforts for improvement and innovation. * Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel, and company requirements. * Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity, and net promoter system (NPS). * Coaches team members on how to position all products with customers. * Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism. * Remains current on new and current products and services, industry and competitive trends, and reinforces findings with the team. * Administers cash handling policies and procedures. * Leverages available tools to monitor customer feedback, coach, and take action to improve the store experience. * Is well-versed in sales compensation plans and addresses team member questions. * Builds collaborative relationships with market and region stakeholders including the operations manager. * Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned Job Specification: * Bachelor's Degree or Equivalent * - * Generally requires 4+ years related experience. Comcast is an EOE/Veterans/Disabled/LGBT employer Comcast Germantown TN

Store Support Associate Team Leader

Expired Job

Whole Foods