The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front End is responsible for completing all other duties as assigned.
Minimum and Preferred Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
AND 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter,
access, and output information.
Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances), or
6 months experience identifying and selling products based on customer needs, including credit cards, installations,
add-on sales, and explaining warranties, product features, and benefits.
6 months retail experience.
6 months experience as a cashier.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Lowe's Companies, Inc.