Store Sales Manager

Avail Vapor Berwyn Heights , MD 20740

Posted 6 months ago

Be the Avail difference!

Based in Richmond, VA, AVAIL Vapor, LLC, owns over 100 retail locations throughout Virginia, Maryland, North Carolina, Tennessee, Kentucky, Ohio, West Virginia, South Carolina, Alabama, Mississippi, Michigan and Georgia! AVAIL Vapor is one of the most trusted manufacturers and retailers of e-liquid in the country, and we have emerged as a leader in the US vaping industry due to our very high, quality standards.

Are you looking to be part of a FUN, upbeat team with a one-of-a-kind retailer? AVAIL Vapor is currently recruiting for an energetic and experienced Retail Store Sales Manager to be part of our growing team. AVAIL Vapor offers competitive pay, paid vacation after six months, a comprehensive benefits package, and an employee discount that starts immediately!

The Store Sales Manager is responsible for:

  • The leadership of the store team to reach all goals and initiatives set for the retail store.

  • Expected to lead by example and live the spirit of AVAIL Vapor in all interactions: external and internal.

  • Fulfill AVAIL Vapor's Mission of assisting the community at large in making the AVAIL Difference in their lives.

  • Providing the AVAIL Difference to all customers by providing an amazing customer experience to beginners and experts alike.

Interested in this position? Let us know what makes you the perfect candidate. In your cover letter, please tell us how you like to make a difference in the lives of others and why you think you'd excel at this position.

Essential Functions

Core Values and Customer Experience:

  • Know and understand AVAIL Vapor's Mission of assisting the community at large in offering an outlet to enjoy a smoke free life and enjoy vaping. Achieve this by providing that Amazing AVAIL Vapor experience to beginners and experts alike.

  • Live AVAIL Vapor's Core Values by communicating them appropriately and reflecting them in your words, your actions and behaviors while leading your team's productive growth.

Sales and Leadership:

  • Lead by example.

  • Exceed all company sales targets and consistent growth in your personal sales.

  • Drive your Store Team to create customer engagement that produces memorable supportive experiences with every customer interaction, maximizing every interaction.

  • Coach, develop and hold store team accountable for all aspects of SUCCESS in selling behaviors.

  • Engage in the ongoing training and development of your people with a commitment to constant improvement which will drive your Store to consistently exceed goals and achieve all KPIs.

  • Set up appropriate coverage to maximize the return on your labor investment (Sales Per Hour or SPH).

  • Recruit, hire train and develop the highest caliber retail Assistant Sales Managers (ASM's), and Sales Associates

  • (SA's) within your market.

  • Maintain a culture of accountability within your Store that acknowledges the need for everyone on your Store Team to grow their revenue and acquire new customers.

  • Know and abide by everything in our AVAIL Vapor Employee Handbook and Operations Manual, which includes but is not limited to: timeliness, dress code, and personal conduct.

  • Become the authority on all retail AVAIL Vapor policies and procedures and ensure that your Store Team members are conducting themselves accordingly.

  • Stay informed on your competition, their selection, their pricing, their promotions and the level of service they provide.

  • Stay informed on the features and benefits of current devices and "juices". Be an authority.

  • Initiate and execute outside Store activities, commonly referred to as "Grass Roots Marketing" to increase traffic and sales at your Store location.

  • Ensure inventory counts are completed as prescribed by AVAIL Vapor.

  • Ensure visual presentation standards adherence.

  • In partnership with Human Resources: (a) ensures that appropriate action is taken to correct poor performance, including but not limited to: active coaching and counseling; effective writing and delivery of performance warnings; timely delivery of performance reviews; termination of employment. (b) investigates Associates' complaints and reports of policy/procedure violations. Conduct interviews, collects statements, and, with HR (when needed), determines and implements appropriate course of action.

  • Other responsibilities as assigned.

Operational and Procedural:

  • Monthly
  • Conduct monthly Store Sales Meetings to kick off each month covering prior month's performance and
  • ensuring the team is in alignment on AVAIL Vapor goals/ initiatives for the month.

  • Conduct Weekly Business Touch-bases with all Store Team Members

  • Create Schedules in Proliant 2 weeks in advance. Once in play schedules are not changed without DSM approval.\

  • Go through Communications Binder every day to insure strong informational flow to all store team members.

  • Weekly

  • On Mondays go over the previous week reporting with DSM to identify opportunities and gaps in your Store to put in place Action Plans for improvement/growth.
  • Daily
  • Ensure Store is always audit compliant.
  • Daily
  • Ensure nightly deposits are made and DSR's sent to corporate.
  • Ongoing
  • Conduct candidate interviews as necessary to ensure a pipeline of candidates are maintained.
  • Complete 90 day New Hire and Annual employee evaluations on time.

Store Environment:

  • Ensure your Store is clean, well lit, dust/dirt free and prepared to "WOW" customers.

  • Ensure all testers are fully functioning.

  • Ensure that your Store is set to Plan-o-gram and visual standards.

  • Ensure back of house (offices, store rooms, bathrooms, etc.) are as clean and well-kept as your sales floor.

  • Ensure proper marketing materials are displayed.

  • Maintains a daily focus on safe work practices.


Sales generation Personal/Team/Grass Roots 65%

Coaching/Counseling/Educating Store Team 15%

Recruiting top talent ASMs and SAs 5 %

Store operations functions 15%



  • 21 years of age

  • High School Diploma or equivalent

  • At least three years of hands-on, proven retail management experience.

This position requires the frequent and routine exercise of discretion, independent judgment, local marketing/promotional initiative, inventory control, employee management, and general oversight/maintenance of the retail location. If you like making a difference in people's lives, are energetic and can work a flexible schedule (including evenings, weekends & holidays), apply now!

The AVAIL Vapor family looks forward to hearing from you!

AVAIL Vapor, LLC is a drug free workplace.

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