Store Sales Associate

US Foods, Inc. Charlotte , NC 28201

Posted 2 months ago

US Foods Culinary Equipment & Supplies, a Specialty Operations division of US Foods, is currently seeking a Store Sales Associate in Charlotte, North Carolina


Retail Center

  • Provide prompt and courteous service to customers, including:

  • sales information and placing orders

  • prepare sales documents in an accurate manner

  • Remain informed on all new and existing products carried by the Company including product knowledge, sales, and customer return procedures.

  • Assist in maintaining product pricing labels, assuring they are properly placed on products and equipment. Setting up product displays and signage.

  • Assist in the maintenance of the showroom floor, closeout and warehouse area; products must be properly stocked, marked correctly, and kept neat and clean.

  • Assist with preparing the cash deposit, reconciling the cash register balance and cash receipts. Completing daily invoicing of merchandise that is purchased in the retail center.

  • Assist with receiving and put away of stock orders; unload, receive, uncrate, stage and accurately mark product for the showroom floor or closeout.

Solutions Center

  • Manage relationships with all customer channels through these communication vehicles: calls, Emails, Chats, and faxes and assist all customers in a professional, courteous, reliable, and responsive manner. Respond promptly with appropriates sense of urgency to customer contacts while providing superior customer service. Answer questions and provide product, processing, and pricing guidance.

  • Prepare quotes using AS400, AutoQuotes, customer contract guidelines, vendor quotes and vendor websites/calls. Return completed quotes to customer in timely manner.

  • Recognize the need for ancillary charges, (small package, broken carton charges), and add to the quote.

  • Call suppliers for additional deviations when necessary

  • Recommend products to fit customer needs / company profitability requirements

  • Interface with Account Managers, TM's, Specialists, Division buyers, Category Management, vendor rep groups, brokers, and end-user customers to provide an accurate quote.

  • Prepare freight quotes and send spec sheets as needed.

  • Utilize numerous pricing rules for customer, contract, vendor, division specific orders. Apply specific mark-ups / discounts as determined by customer group.

  • Prepare multiple quotes based on customer/quote type that allows for easier processing for division partners.

  • Enter customer orders/purchase orders accurately to ensure the highest level of accurate customer service.

  • Key direct channel orders and manage credit card/leasing transactions.

  • Quality check Division Purchase Orders, fix as necessary, and communicate with Division Buyers/Specialists on missing or incorrectly provided information.

  • Manage large projects or product rollouts as necessary by customers.

  • On stock orders, manage all division stocking, pricing and product, delivery, carriers, CES pricing requirements. Manage companywide rollouts of into stock products.

  • Participate in and satisfactorily complete all required training and development programs required for the assigned position.

  • EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

Education/Training: High School Diploma or GED equivalent is required

Related Experience: A minimum of one year prior experience in retail selling; Culinary Equipment & Supplies is preferred. Warehouse experience is preferred.


  • Extensive knowledge of restaurant equipment and supply industry including product and product application

  • The ability to verbally and in writing communicate to all levels of the organization is necessary.

  • The position requires above average personal computer skills and proficiency using Microsoft Office software to include Word, Excel and Email and the ability to use Intranet and Internet applications.

  • Ability to calculate basic math equations including pricing, discounts, mark ups. Ability to deviate bids and problem solving to balance profitability and customer experience across the organization.

  • High level of detail orientation is necessary.

  • Basic sales techniques over the telephone are necessary.

  • High level of problem solving and decision making is required. Problem solving includes deviations, expediting shipping, product selection.

Bilingual skills are preferred; speak fluently in either Spanish or Asian languages.

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Store Sales Associate

US Foods, Inc.