US Foods Culinary Equipment & Supplies, a Specialty Operation division of US Foods, is currently seeking a Store Sales Associate in Charlotte, North Carolina.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide prompt and courteous service to customers, including:
a. sales information and placing orders
b. prepare sales documents in an accurate manner
2.Remain informed on all new and existing products carried by the Company including product knowledge, sales, and customer return procedures.
3.Assist in maintaining product pricing labels, assuring they are properly placed on products and equipment. Setting up product displays and signage.
4.Assist in the maintenance of the showroom floor, closeout and warehouse area; products must be properly stocked, marked correctly, and kept neat and clean.
5.Assist with preparing the cash deposit, reconciling the cash register balance and cash receipts. Completing daily invoicing of merchandise that is purchased in the retail center. 6. Assist with receiving and put away of stock orders; unload, receive, uncrate, stage and accurately mark product for the showroom floor or closeout.
7.Manage relationships with all customer channels through these communication vehicles: calls, Emails, Chats, and faxes and assist all customers in a professional, courteous, reliable, and responsive manner. Respond promptly with appropriates sense of urgency to customer contacts while providing superior customer service. Answer questions and provide product, processing, and pricing guidance.
8.Prepare quotes using AS400, AutoQuotes, customer contract guidelines, vendor quotes and vendor websites/calls. Return completed quotes to customer in timely manner.
a. Recognize the need for ancillary charges, (small package, broken carton charges), and add to the quote.
b. Call suppliers for additional deviations when necessary
c. Recommend products to fit customer needs / company profitability requirements
d. Interface with Account Managers, TM's, Specialists, Division buyers, Category Management, vendor rep groups, brokers, and end-user customers to provide an accurate quote.
e. Prepare freight quotes and send spec sheets as needed.
f. Utilize numerous pricing rules for customer, contract, vendor, division specific orders. Apply specific mark-ups / discounts as determined by customer group.
g. Prepare multiple quotes based on customer/quote type that allows for easier processing for division partners.
9.Enter customer orders/purchase orders accurately to ensure the highest level of accurate customer service.
a. Key direct channel orders and manage credit card/leasing transactions.
b. Quality check Division Purchase Orders, fix as necessary, and communicate with Division Buyers/Specialists on missing or incorrectly provided information.
c. Manage large projects or product rollouts as necessary by customers.
10. On stock orders, manage all division stocking, pricing and product, delivery, carriers, CES pricing requirements. Manage companywide rollouts of into stock products.
11. Participate in and satisfactorily complete all required training and development programs required for the assigned position.
Education/Training: High School Diploma or GED equivalent is required
Related Experience: A minimum of one year prior experience in retail selling; Culinary Equipment & Supplies is preferred. Warehouse experience is preferred.
Extensive knowledge of restaurant equipment and supply industry including product and product application
The ability to verbally and in writing communicate to all levels of the organization is necessary.
The position requires above average personal computer skills and proficiency using Microsoft Office software to include Word, Excel and Email and the ability to use Intranet and Internet applications.
Ability to calculate basic math equations including pricing, discounts, mark ups. Ability to deviate bids and problem solving to balance profitability and customer experience across the organization.
High level of detail orientation is necessary.
Basic sales techniques over the telephone are necessary.
High level of problem solving and decision making is required. Problem solving includes deviations, expediting shipping, product selection.
Bilingual skills are preferred; speak fluently in either Spanish or Asian languages.
US Foods, Inc.