Store Protection Specialist

Ross Stores, Inc Lithonia , GA 30038

Posted 2 months ago

GENERAL PURPOSE:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.

  • Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.

  • Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.

  • Treats all Customers and Associates with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.

  • Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

  • Represents and supports the Company brand at all times.

  • Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft & Fraud:

  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.

  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.

  • Adheres to Company policy for external theft response.

  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

  • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.

  • Observes and validates proper checkout procedures for Customers and Associates

COMPETENCIES:

  • Manages Work Processes

  • Business Acumen

  • Plans, Aligns & Prioritizes

  • Builds Talent

  • Collaborates

  • Leading by Example

  • Communicates Effectively

  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School education or equivalent required, AA degree preferred.

  • One year retail supervisor experience or similar training preferred.

  • One year loss prevention/security training preferred.

  • Active Security Guard License preferred

  • Ability to work effectively in a fast-paced environment.

  • Strong communication skills.

  • Demonstrated ability to build and maintain relationships with the Store team.

  • Excellent Customer service skills.

  • Proven ability to effectively resolve conflict.

  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

PHYSICAL REQUIREMENTS/ADA:

  • Consistent timeliness and regular attendance.

  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.

  • Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).

  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

  • Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

'136718


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Dollar Tree

Posted 3 days ago

VIEW JOBS 3/27/2020 12:00:00 AM 2020-06-25T00:00 Job Description General Summary: As a Family Dollar Assistant Store Manager you will responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork. Principal Duties & Responsibilities: * Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. * Maintains a presence in the store by providing excellent customer service. * Ensures a clean, well-stocked store for customers. * At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures. * Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. * Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts. * Supports Store Manager in loss prevention efforts. * Assumes certain management responsibilities in absence of Store Manager. * Follows all Company policies and procedures. Position Requirements: * Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to other's operational directives (e.g., merchandise schematics, etc). * Experience: Prefer store management experience in retail, grocery, or drug store environments. * Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. * Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Job Description General Summary: As a Family Dollar Assistant Store Manager you will responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork. Principal Duties & Responsibilities: * Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. * Maintains a presence in the store by providing excellent customer service. * Ensures a clean, well-stocked store for customers. * At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures. * Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. * Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts. * Supports Store Manager in loss prevention efforts. * Assumes certain management responsibilities in absence of Store Manager. * Follows all Company policies and procedures. Position Requirements: * Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to other's operational directives (e.g., merchandise schematics, etc). * Experience: Prefer store management experience in retail, grocery, or drug store environments. * Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. * Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Dollar Tree Lithonia GA

Store Protection Specialist

Ross Stores, Inc