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Store Phone Operator

Expired Job

Best Buy Collegeville , PA 19426

Posted 3 months ago

What does a Best Buy Store Phone Operator do?

Best Buy Store Phone Operator excels at providing over-the-phone support, while maintaining close working relationships with neighboring stores. They accumulate the appropriate knowledge and expertise through continuous learning and self-development.

The Best Buy Store Phone Operator provides fast and friendly over-the-phone support for all customers. Develops strong rapport with the customer while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Represents and partners with surrounding locations to ensure the customer's needs are met and that no customer is left unserved or underserved. Utilizes relevant resources to assist customers in answering questions or resolving their issues.

Job responsibilities include:

  • Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.

  • Use cross-functional company resources and tools to meet customer needs.

  • Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in SOP and policies listed on BestBuy.com.

  • Ability to speak to weekly/daily promotions and offers.

  • Maintain a knowledgeable partnership with nearby retail locations and associates.

  • Accountable for driving positive customer feedback (NPS) survey results.

What are the Professional Requirements of a Best Buy Store Phone Operator?

Basic Qualifications

  • Ability to work successfully as part of a team

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

  • 3 months experience working in customer service, sales or related fields
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Best Buy Store Phone Operator

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VIEW JOBS 9/18/2018 12:00:00 AM 2018-12-17T00:00 Best Buy Store Phone Operator BrandBest Buy The Best Buy Store Phone Operator will provide fast and friendly over-the-phone support for customers. Works with the customer to become a trusted advisor and partner, assisting them in making technology a part of their everyday life. The Best Buy Store Phone Operator partners with surrounding stores, as needed, to ensure the customer's needs are met and provides phone support for multiple Best Buy locations. They will use available tools and resources to assist customers in answering questions or resolving issues. Job responsibilities include: * Uses strong communication skills to provide customer support, solving issues and providing solutions over the phone. * Uses a wide variety of company resources and tools to meet customer needs over the phone. * Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in operating procedures and policies listed on BestBuy.com. * Ability to speak to weekly/daily on promotions and offers to customers over the phone. * Maintains a working partnership with nearby retail locations and associates. Basic Qualifications * Ability to work successfully as part of a phone support team * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications * 3 months experience working in customer service, sales or related fields Auto Req. ID642664BR Job LevelEntry Level Job CategoryCustomer Service Employment CategoryPart Time Location Number001193-Collegeville-Store Address400 FRONT ST CityCollegeville StatePA Best Buy Collegeville PA

Store Phone Operator

Expired Job

Best Buy