Store Ops Sr Analyst - Front End Ops

Job Summary

The primary purpose of this role is to assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.

Key Responsibilities

• Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.

• Coordinates and manages timely execution of projects across stores, from development to implementation.

• Provides Store Operations Consultants qualitative and quantitative analytics prior to development and after implementation identifying ROI, current/future state, and cost savings.

• Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.

• Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.

• Assists Store Operations Consultants with development of process improvement solutions based on field feedback.

• Leverages customer facing technology to improve productivity and efficiency.

• Executes the process of documenting policies, procedures, and processes for new store initiatives.

Required Qualifications

• Bachelor's Degree in Business, Management, Operations, or related field and 1-2 Years Related Industry Experience (Installation, Repair or US Home Improvement)

• 1-2 Years Experience in data analytics, performance reporting

Preferred Qualifications

• 1-2 Years Demonstrated project management experience, such as Gantt Chart design and development

• 1-2 Years advanced skill in Microsoft SharePoint, such as ability to create list and custom workflows

• 1-2 Years Experience with Service Provider Capacity Management

• Advanced skill in DART/MicroStrategy, Excel, & Access, such as pivot tables, power pivot, Vlookup and dynamic charts

• Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.