Store Operations Supervisor

Store Operations Supervisor

Ref #:

W148923

Department:

Retail

City:

Jenks

State/Province:

Oklahoma

Country:

United States

Shift:

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

As the Store Operations Spervisor, you will contribute as a member of the Store Management team by executing strategic plans to ensure a profitable business. Success is achieved through championing new ways of selling tools and executing daily/weekly business objectives by assigning and managing tasks, goals and priorities for the sales associate team.

Essential Duties & Responsibilities

• Responsible for supporting a memorable customer experience for every guest by providing exceptional service at all times and supporting front and back of house functions. The Sales Support Supervisor is primarily a non-selling role, however, this can shift as business dictates.

• Lead operational training sessions for brand ambassadors, both new and existing, to align with our standards and values.

• Oversee and synchronize activities across the Back of House and Sales Floor, promoting efficient operations.

• Handle all incoming stock within target Units per Hour goals, execute pricing updates, and maintain stock room organization. Apply EAS devices to merchandise as needed.

• Participates in replenishment activities; Engage in restocking efforts, manage ISOS reports, retrieve and process merchandise to the sales floor, adhering to productivity benchmarks.

• Participate in reorganizing the stock room and stick resets for optimal operation.

• Participates in contributing to the visual merchandising efforts on the sales floor.

• Manage the reticketing process, create and associate RFID tags, and ensure merchandise is returned to the sales floor.

• Conduct regular stock checks to support selling team and customer satisfaction.

• Address and resolve customer complaints, upholding high service standards.

• Support and hold accountability to company policies, procedures, and ensure compliance with guidelines.

• Provide constructive feedback on associate and team performance. Provide ongoing and coaching for positive and increased performance.

• Ensure proper merchandising, signage and visual standards are maintained per company guidelines

• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.

• Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

• Supports and participates in team training and company initiatives to execute business results.

• Supports the store and team in finding top talent by engaging in networking and sourcing talent.

Experience, Skills & Knowledge

• College Degree or equivalent a plus

• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred

• Ability to effectively communicate with customers and store personnel

• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately

• Ability to operate the register, stand, move and walk for multiple hours

• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)

• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.

• Business acumen

• Strong planning and prioritization/time management skills

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

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