Store Operations Manager

Job Title: Store Operations Manager

Department: Operations

Job Region: Oregon / SW Washington

Reports-To: Store Manager

Exemption Status (typically): Non-Exempt

Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Valid Food Handler's card, ServSafe certification and OLCC card.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region's farmers, ranchers, growers and makers-helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: Partners with store leadership team to manage online shopping program (select locations only), store operations and staff, including financial stewardship, customer service, store conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. This is a management / leadership position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

Duties and Responsibilities

Leadership:

• Understands, models and instills company culture. Creates a positive and supportive work environment.

• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas.

• Demonstrates a pro-active approach in resolving staff issues and conflicts.

• Builds and sustains a high performing team. Responsible for development of team members including interviewing and hiring, training and development and performance management.

• Seeks opportunities to train and develop staff members to take on increased responsibilities. Demonstrates ability to adapt approach to different learning styles among staff.

• Demonstrates a whole store perspective. May work with store leadership team in providing oversight to overall store operations, including service levels and store conditions. May act as Manager On Duty as assigned.

• Builds trust and respect through dependability, organization and follow through.

• Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented. Bases decisions on analysis, experience, resources and circumstances. Prioritizes and acts decisively under pressure.

• Demonstrates self-awareness and seeks opportunities for professional growth. Seeks and responds positively to feedback.

• Establishes and maintains effective verbal and written communication systems.

• Oversees effective scheduling and labor allocation to meet business needs and labor budget. Ensures adequate staffing conditions, including leadership coverage.

• Ensures department representation at all required committee meetings. Encourages and supports staff participation in other committees.

• Prepares and delivers corrective actions and performance reviews in a timely manner. Follows documentation and compensation guidelines.

• Communicates in a professional and constructive manner. Responds to and follows through on emails and other communications in a timely manner.

• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.

General Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.

• Represents company values. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.

• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.

• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.

• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.

• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities:

• Manages and provides oversight to overall store operations. Assesses, prioritizes and delegates tasks and production. Prepares store for opening and closing.

• Directly manages Store Floaters, Store Operations Assistant Manager, Customer Service and Safety Specialists, Customer Service Clerks, Housekeeping staff, Online Shopping Leads and Online Shoppers (online shopping in select locations only).

• In locations with Online Shopping program, will be responsible for scheduling, daily performance and pre-set performance metrics for Online Shopping program. Supports the receiving, shopping, processing, preparing and running of online customer orders out for pick-up via our specific online shopping software.

• Responsible for scheduling and assigning Store Floaters according to requests and needs, to ensure adequate staffing in all departments.

• Ensures consistency of store conditions. Partners with management to ensure all areas of store are stocked, rotated, faced and adhere to merchandising standards and category schematics.

• Conducts regular store walks to ensure consistent store conditions, including appearance, cleanliness, product availability, and staffing and service levels.

• Monitors, identifies and takes action on facility maintenance issues throughout the interior and exterior of the store. Acts as point person for facility issues. Works in partnership with Store Support Facilities team.

• Supports store leadership team in ensuring staff members follow policies and procedures.

• Handles safety and security issues as they occur in the store, utilizing judgment and company guidelines. Responsible for training department staff on store security procedures. Partners with functional area leader from Store Support to ensure adherence to current local, state, federal laws and company policies.

• Responds to staff and customer injuries, accidents and emergencies per company policy, including incident documentation and insurance notification in partnership with HR and Work Safety team.

• Responsible for training Operations staff on emergency procedures and preparedness.

• Addresses customer incidents relating to food safety and product quality, per company policy. Monitors and manages product recall process as needed.

• Assists in Receiving of product to store. Receives and unloads merchandise; checks quality, count and condition. Maintains professional vendor relationships.

• Provides operational support and leadership to location committees including but not limited to Green Team, Work Safety and others. May act as committee chairperson if needed.

• Plans for weekly ads, events and holidays using tools and reports. Works with store management to understand and respond to current store trends.

• Maintains the organization, rotation and cleanliness of store front and back stock areas. Stocks and rotates products with attention to product quality and expiration dates.

• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

• This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

• Continuously required to: use arms, hands and wrists; grasping/squeezing

• Frequently required to: lift and carry 1-20 pounds; lift 21-50 pounds; bend/stoop; twist; reach at/above shoulder; reach below shoulder

• Occasionally required to: carry 21-50 pounds; push and/or pull 1-80 pounds; crouch/squat; kneel

• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate:

• Previous customer service, food service, retail or grocery experience required.

• Knowledge of retail Operations programs and experience required.

• Previous supervisory or management experience required.

• Entry level to high level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.

• Skills to manage financial results, including labor, sales and profit margin.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.