GENERAL SUMMARY & SCOPE
The Store Operations Education Manager is responsible for the development and sustainment of store operations organizational documents for field teams. Documentation includes, but not limited to, standard operating procedures, technical guides, key initiative training, and management development curriculum. This individual will work in partnership with the Enterprise Training team on the development and sustainment of operational training. He/She will provide inter-department and cross-functional guidance and leadership on innovative solutions that appeal to a broad audience in order to create an exceptional associate experience and a platform for flawless execution. This position requires the aptitude to influence colleagues, peers, and teams throughout the organization. The ideal candidate has exceptional verbal and written communication skills, a history of developing learning curriculum based on knowledge of adult learning theories, and experience leading a team.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
Store Operations Education Manager is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
Oversees the creation of publication-quality operational materials that reflect the company's brand image and culture and engages the audience (e.g., initiative guidebooks, implementation guides, and quick reference guides).
In conjunction with the Enterprise Training Team, develops comprehensive training programs for store teams and field leadership (e.g., key initiatives field teams will execute on, developmental courses, and leadership education).
Seamlessly shifts focuses to react to the changing needs of the business, without compromising quality.
Measures ROI by analyzing compliance, KPIs, and surveys results.
Participates in attracting, hiring, and retaining a diverse team of top talent on the store operations team.
Assesses performance, coaches, and develops leadership, encouraging a culture of growth and accountability.
Collaborates cross-functionally, both within the corporate office and field, to create and launch training.
Develops and facilitates comprehensive development workshops within the operations team, creating the foundation for influencing field adoption.
Identifies innovative learning and development opportunities by remaining relevant in adult learning theories, industry trends, and training-related technology.
Identifies and prioritizes operational development opportunities and requests in order to create a strategy that includes both department and enterprise-driven priorities; executes to the strategy and reassesses on a quarterly basis.
7+ years of working experience in training and development
3-5 years of curriculum/document development, including instructional design
Retail experience preferred
Expert level facilitation and presentation skills
Expert level verbal and written communication skills
Proven organizational skills with excellent attention to detail
Strong collaboration and interpersonal skills to influence innovative solutions
Energy, enthusiasm, and drive to continuously and proactively manage a heavy workload
Strong computer skills, including, but not limited to Articulate training software, Microsoft Office Suite, Adobe, learning management system (LMS), interactive PDF development, and authoring tools
SPECIAL POSITION REQUIREMENTS
Ability to work a flexible, full-time schedule
Ability to travel, including overnight stays, as required (10%)
Normal office demands
Occasionally visit stores to develop an understanding of the store experience
Ulta Salon, Cosmetics & Fragrance, Inc.